SDL launched its Customer Commitment Framework, a set of performance metrics and an associated view of social media data focused on user experience. Based on models of three customer journeys—shopping, sharing, and advocacy—CCF analyzes conversations in social media that indicate that someone is on one of those journeys, and its dashboard maps all of its analysis to steps in the journey model.

• SMA: SDL
  
• press release
  
• video

Recently announced software updates:

• Brandwatch
  Facebook page and activity analysis.

• Datasift
  New Query Builder.

• Engagor
  SoundCloud integration: monitor profile activity, manage profiles.

• Gnip
  Foursquare coverage: full firehose of anonymized check-in data and filtered access through PowerTrack.

• Sprout Social
  Google+ page management.

• Syncapse
  Syncapse Platform 4.11: Recently Commented filter for Facebook posts.

• ThinkUp
  Keyword and hashtag tracking on Twitter, RSS support, popup notifications in Chrome and Pushover.

• Unmetric
  Benchmarking and competitive intelligence on Facebook brand apps.
  

29 May - uberVU webinar, LinkedIn for Marketers: A deep dive with the ‘LinkedIn Queen’ Eve Mayer, 2:00 PM EDT (GMT -4).

4 June (San Francisco) - Bitext workshop, Semantic Analysis for Big Data: Social Media, Reviews, Surveys and more, 6:00–7:30 PM at RocketSpace.

5–7 June (Madrid) - AMEC European Summit on Measurement

6–7 June (Boulder, CO) - Gnip Big Boulder 2013

6–17 June (London, Paris, Munich, Zurich, Singapore, New York, San Francisco, Sydney) - Lithium Science of Social World Tour

13–14 June (San Jose, CA) - SDL Innovate 2013

19 June (New York) - NYC Data Skeptics Meetup, 7:00 PM.

21–22 June (Essen, Germany) - MonitoringCamp

8–9 July (London) - Social CRM 2013

8–11 July (Boston) - ICWSM

23–25 September (Dallas) - Telligent The Big Social 2013

Recently announced software updates:

• FullContact
  Cached profile photos.

• Introhive
  Native app for Blackberry 10 platform.

• Itracks
  itracks Mobile: comment notifications.

• Oracle
  Oracle Social Relationship Management: 30 UI languages.

• Scup
  Major update: content performance metrics, Google Analytics integration, scheduled posting, segmentation options, fan page metrics.

• Traackr
  Nimble integration.

• Viralheat
  iPhone app.

17–24 May (Madrid, Paris, London, Rome) - ReviewPro seminars, Social Media and Web Marketing for Hotels: Driving Higher Guest Satisfaction and Revenue. With Daniel Edward Craig and Martin Soler.

22–23 May (Paris) - Social CRM 2013

22 May (Washington, DC) - InTTENSITY Federal Social Media Summit

22 May - Brand Embassy webinar, How to Win New Customers via Brand Embassy’s Social CRM, 3:00 PM GMT/11:00 AM EDT.

5–7 June (Madrid) - AMEC European Summit on Measurement

6–7 June (Boulder, CO) - Gnip Big Boulder 2013

6–17 June (London, Paris, Munich, Zurich, Singapore, New York, San Francisco, Sydney) - Lithium Science of Social World Tour

13–14 June (San Jose, CA) - SDL Innovate 2013

21–22 June (Essen, Germany) - MonitoringCamp

8–11 July (Boston) - ICWSM

23–25 September (Dallas) - Telligent The Big Social 2013

Gavagai announced that it has closed a new investment round, without revealing the details of the round.

• SMA: Gavagai
  
• press release