New Papers, 22 April 2014

Software Updates, 18 April 2014

Recently announced software updates:

  • Conversocial
    New Average Handling Time metric for customer service.

  • Crimson Hexagon
    Text analysis of Instagram captions and comments.

  • FACE
    Pulsar: updated Visibility algorithm.

  • Simply Measured
    Facebook Ads data in Facebook Insights report.

Upcoming Events, 18 April 2014

23 April (Tokyo) - Hottolink event, Social Big Data Conference Tokyo 2014, 13:00–19:00 at JP Tower Hall & Conference.

23 April - SocialFlow webinar, Data Defines The Future of Social Relationship Platforms, 2:00 PM EDT/18:00 GMT. With Nate Elliot.

28–30 April (Miami) - Clarabridge C3

29 April - ReviewPro webinar, Earn Five-star Reviews with Remarkable Service, 11:00 AM EDT/15:00 GMT.

30 April (London) - Socialbakers Engage London 2014

7 May (Milan) - Ebiquity Benchmark Day, 15:30.

13–14 May (London) - Social Customer Service Summit 2014

20–22 May (San Francisco) - Lithium LiNC 2014

2–4 June (Ann Arbor, MI) - ICWSM 2104

9–12 June (Orlando, FL) - Verint Driving Innovation

11–12 June (Amsterdam) - AMEC International Summit on Measurement

11–12 June (San Francisco) - SDL Innovate

23–26 June (Bloomington, IN) - ACM WebSci 2014

15–19 September - AMEC Measurement Week

Dun & Bradstreet (NYSE: DNB) announced that it has acquired the Fliptop social data matching business, which matches email addresses to individual profiles that include social network accounts. D&B plans to integrate the acquired technology as an enrichment to its existing database and services.

Fliptop continues as an independent company, which is now focused on its predictive lead scoring application.

Union Metrics introduced two new products: Union Metrics for Instagram and the Union Metrics Social Suite, which combines the capabilities of the company's products for Twitter, Tumblr and Instagram.

Pricing for Union Metrics for Instagram starts at $199/month; the full suite starts at $500/month.

Argyle Social has informed its customers that it plans to cease operating at the end of May. VentureBeat has an interview with Argyle founder/CEO Adam Covati and the text of the company's announcement.

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