Software Updates, 1 July 2016

Engagor 
Contact tagging, two-factor authentication and expanded security settings, publishing guidelines, new “Watchdog” dashboards to monitor social customer service metrics against your SLAs, new mobile app, image recognition.

Revinate 
Custom KPI widgets.

Upcoming Events, 1 July 2016

2 July (São Paulo) - IBPAD symposium, Inteligência Qualitativa em Mídias Sociais, 09:00–17:40 at Espaço Paulista de Eventos

6 July - Sysomos webinar, Unlocking Insights with Facebook Topic Data, 1:30 PM EDT / 17:30 GMT.

7 July - Socedo webinar, Creating Smart Lists for Social Lead Targeting, 2:00 PM EDT / 18:00 GMT.

11–13 July (London) - Social Media & Society

12 July (New York) - Sentiment Analysis Symposium

12 July - Meltwater webinar, Is anyone listening? Make sure they do, 2:00 PM EDT / 18:00 GMT. With Chris Hamilton and Rose Noble (Visit Galena).

19 July - Crimson Hexagon webinar, Unpacking Travel Trends with Social Media Intelligence, 11:00 AM EDT / 15:00 GMT. With Ana Sofia Ayala Valverde (Royal Caribbean Cruise Line).

20–21 September (London) - Clarabridge Customer Connections Europe

20–22 September (Seattle) - Simply Measured Lift

5–6 October (Chicago) - Geofeedia Latitude

13–14 October (Durham, NH) - Summit on the Future of Communications Measurement

New Papers, 28 June 2016

Lights Out for ThinkUp

ThinkUp  announced that it is shutting down on July 18 after struggling with both technical and business challenges. The company has stopped accepting new accounts and promises to refund the balance of paid accounts.

Launched in 2011, ThinkUp was a personal social media analytics service based on data from Twitter, Instagram and Facebook.

Software Updates, 24 June 2016

NetBase 
Day and Hour filters and reports.

Upcoming Events, 24 June 2016

28 June - Brandwatch webinar, Creating a Social Enterprise: Segmentation’s Critical Role in Uncovering Insights from Social Data, 2:00 PM EDT / 18:00 GMT. With Lizz Martinez (Dell).

29 June (London) - Engagement Labs workshop, TotalSocial: How Smart Brands Make All Conversations Count

29 June - Snaptrends webinar, How Biomedical Companies Use Social Insights to Protect Intellectual Property and Identify Counterfeit Activity, 1:00 PM EDT / 17:00 GMT.

29 June - Conversocial webinar, How Anti-Social is Your Customer Engagement Strategy, 1:00 PM EDT / 17:00 GMT. With Lindsay Jesseau (Vega).

29 June - Sprinklr webinar, Know Your Audience, Target the Right Ads, 1:00 PM EDT / 17:00 GMT. With Thoryn Stephens (American Apparel) and Ryan Gruss (The Loop Loft).

30 June - Synthesio webinar, Social Listening, Social Intelligence… So What, 11:00 AM EDT / 15:00 GMT.

2 July (São Paulo) - IBPAD symposium, Inteligência Qualitativa em Mídias Sociais, 09:00–17:40 at Espaço Paulista de Eventos

11–13 July (London) - Social Media & Society

12 July (New York) - Sentiment Analysis Symposium

20–21 September (London) - Clarabridge Customer Connections Europe

20–22 September (Seattle) - Simply Measured Lift

5–6 October (Chicago) - Geofeedia Latitude

13–14 October (Durham, NH) - Summit on the Future of Communications Measurement

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