New Papers, 4 December 2018

The Definitive Guide to Customer Service in the Era of Social Messaging (6th ed.), Conversocial 

Food + Drink: L'avis des experts (Tendances 2018–2019), Les marques de cosmétiques de luxe sur les médias sociaux en France, and Understanding Asia Pacific's Luxury Goods Industry on Social Media, Digimind 

Demonstrating the Value of Communication, Part II, Ornico 

South Africa Social Media Landscape 2019, Ornico  / World Wide Worx

The State of Communications Data and Measurement, PublicRelay  / PR News

Cashing in on Social Media Trends 2019 | fr | de | it, Talkwalker 

Teens’ Social Media Habits and Experiences, Pew Research

Climate Change Consensus and Skepticism: Mapping Climate Change Dialogue on Twitter and Facebook, Project on Computational Propaganda

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