The business of monitoring, measuring and understanding social media
The Definitive Guide to Customer Service in the Era of Social Messaging (6th ed.), Conversocial
Food + Drink: L'avis des experts (Tendances 2018–2019), Les marques de cosmétiques de luxe sur les médias sociaux en France, and Understanding Asia Pacific's Luxury Goods Industry on Social Media, Digimind
Demonstrating the Value of Communication, Part II, Ornico
South Africa Social Media Landscape 2019, Ornico / World Wide Worx
The State of Communications Data and Measurement, PublicRelay / PR News
Cashing in on Social Media Trends 2019 | fr | de | it, Talkwalker
Teens’ Social Media Habits and Experiences, Pew Research
Climate Change Consensus and Skepticism: Mapping Climate Change Dialogue on Twitter and Facebook, Project on Computational Propaganda
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