New York, NY, USA

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In their own words

Conversocial is a cloud solution that enables businesses to manage social media as a large-scale customer service channel.

Hundreds of major brands use Conversocial in the contact center to handle high-volume customer service through social media in the most efficient and secure way possible. We cut through the noise of social media to automatically identify and prioritize customer service issues, with natural language processing that adjusts to specific industry needs.

Customizable workflows and permissions are designed to scale up to large teams of agents and managers, with an intuitive interface that’s easy to learn and use, with the ability to fully integrate into the contact center. Real-time tools and analytics enable managers to track customer service performance and agent productivity.

We are designed for rapid implementation. As a result, our clients are able to immediately manage the growing volume of customer service conversations taking place over social in the most efficient and cost effective way.

Conversocial in SMA news

Profile updated 21 March 2019