New Papers, 14 June 2016

Transformation Omnicanal: Réinventer la collaboration métier pour tenir la promesse client, Akio 

Social Insights: The Public Sector, Brandwatch 

Personalization not Points: Understanding the Language of Loyalty, Clarabridge  / Metia Group

The CMO & The Rise of Social Insights, Insightpool 

The State of Luxury: A Digital Perspective, Launchmetrics 

Cultural Differences and Social Media: How Can Brands Benefit, Synthesio 


SMA is retired. Check out the new projects at Directed Curiosity. I’m exploring the structure of data markets and more.