Barcelona, Spain

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In their own words

ReviewPro is the world leader of guest intelligence solutions, with more than 55,000 hotels in 150 countries. Globally renowned brands like Radisson Hotel Group, Kempinski, Red Lion Hotels, and Mèlia Hotels International, rely on ReviewPro to consolidate all guest intelligence into one powerful platform.

The company’s cloud-based Guest Experience Improvement Suite includes online reputation management, guest satisfaction surveys, auto case management, and an innovative guest messaging hub. The tools and processes that ReviewPro provides enables hoteliers to proactively turn guest insight into action to prioritize operational/service improvements, deliver better guest experiences, and increase guest satisfaction, online rankings, and revenue.

ReviewPro’s Global Review Index (GRI), the industry-standard online reputation score, is based on review data collected from more than 175 OTAs and review sites in 45 languages. The GRI is used to manage online reputation by benchmarking an individual hotel or group of hotels, comparing results between properties or against competitors, and tracking the evolution of a hotel’s performance over time.

ReviewPro is part of the Shiji group.

ReviewPro in SMA news

Profile updated 3 October 2020