The business of monitoring, measuring and understanding social media
https://reputation.com/
Redwood City, CA, USA
Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Our platform translates vast amounts of solicited and unsolicited feedback data into insights that companies use to learn from and grow - including CX, operations, and much more. We refer to this process as Reputation Experience Management, a category we created.
Thousands of global organizations rely on the patented algorithms behind Reputation Score X to provide a reliable index of brand performance in order to make targeted business improvements. We are backed by Bessemer Ventures and Kleiner Perkins and trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com.
Reputation in SMA
April 1, 2022
March 22, 2022
February 8, 2022
January 25, 2022
October 12, 2021
January 22, 2021
January 30, 2020
June 6, 2019
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SMA is retired. Check out the new project (mostly not about social media).
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