Interactions

https://www.interactions.com/
Franklin, MA, USA

In their own words

Interactions provides intelligent virtual assistants that seamlessly combine artificial intelligence and human understanding to enable businesses and consumers to engage in productive conversations. With flexible products and solutions designed to meet the growing demand for unified, multichannel customer care, Interactions is delivering significant cost savings and unprecedented customer experience for some of the largest brands in the world.

Interactions Digital Roots leverages artificial intelligence to find meaningful social posts, prioritize these posts based on relevance, suggest responses, and gather insights. Our best in class social media AI platform allows companies to monitor social activities, provide social care, determine intent and topic, and the sentiment of posts. Most importantly, Interactions Digital Roots is able to do this any time—day or night—that your customers reach out, meaning that customers get the immediate response they have come to expect.