Sunnyvale, CA, USA

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In their own words

BirdEye is a comprehensive customer experience platform. Businesses of all sizes use BirdEye every day to be found online through reviews, be chosen by customers with text messaging interactions, and be the best business with survey and insights tools.

BirdEye’s all-in-one CX and ORM platforms includes: review monitoring, review generation, review marketing, business text messaging, bulk messaging, textable landline numbers, web chat, live chat, a centralized inbox, customer surveys, customer support ticketing, listings, business insights, and competitive benchmarking.

Founded in 2012, BirdEye is headquartered in Silicon Valley and led by alumni from Google, Amazon, and Yahoo. BirdEye was ranked #1 in Online Reputation Management (8 consecutive times) and #60 in the “100 Best Software Companies” in the world by G2 Crowd. BirdEye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab.

BirdEye in SMA news

Profile updated 5 October 2020