The business of monitoring, measuring and understanding social media
LinkedIn Engagement Insights, automatic cluster naming, peak activity report, usability and security updates.
Improved AsiaPac coverage.
New module "Radio" for making posters of selected verbatims.
New Twitter Mentions Overlap (affinities) report.
Redesigned reports, new report builder, new report modules, PDF export.
ZMonitor: new search options.
SMA is retired. Check out the new project (mostly not about social media).