The business of monitoring, measuring and understanding social media
Canvs
YouTube metrics integration.
Clarabridge
Clarabridge CX Analytics: expanded emotions model, industry and source-specific sentiment templates, new industry templates (banking, casinos, hospitals, merchandising, pharmaceuticals, retail, crisis management, employee feedback), global brand recognition, category templates in German.
Intelligent Automation
Scraawl 2.0.
Linkfluence
Thematic Stream Graph, deep profiling, emoji cloud.
Little Bird
Influencer and expert keyword Alerts.
Percolate
Teams and hierarchies, program templates, rearchitected analytics.
Seekr
Seekr 5.5: filter by content type, query refinement by content type, new editor role.
Simply Measured
New Social Attribution product.
Talkwalker
Business Impact Metrics.
Union Metrics
Boolean queries for Instagram Trackers. Also, Twitter engagement metrics.
Unmetric
Automated cross-channel reports.
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SMA is retired. Check out the new project (mostly not about social media).
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