Social Media Analysis

The business of monitoring, measuring and understanding social media

Software Updates, 1 July 2016

By Nathan Gilliatt on Jun 30, 2016

Engagor 
Contact tagging, two-factor authentication and expanded security settings, publishing guidelines, new “Watchdog” dashboards to monitor social customer service metrics against your SLAs, new mobile app, image recognition.

Revinate 
Custom KPI widgets.

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SMA is retired. Check out the new project (mostly not about social media).

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