The business of monitoring, measuring and understanding social media
Sprinklr Acquires Get Satisfaction
Sprinklr 
announced that it has acquired Get Satisfaction to extend the multi-channel customer care capabilities of its Experience Cloud platform. In a blog post, Sprinklr CEO Ragy Thomas explains the company's vision to create a single platform to link customers' interactions with companies on their own digital properties and through social media channels.
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SMA is retired. Check out the new project (mostly not about social media).
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