New York, NY, USA
In their own words
Conversocial is a cloud solution that enables businesses to manage social media as a large-scale customer service channel.
Hundreds of major brands use Conversocial in the contact center to handle high-volume customer service through social media in the most efficient and secure way possible. We cut through the noise of social media to automatically identify and prioritize customer service issues, with natural language processing that adjusts to specific industry needs.
Customizable workflows and permissions are designed to scale up to large teams of agents and managers, with an intuitive interface that’s easy to learn and use, with the ability to fully integrate into the contact center. Real-time tools and analytics enable managers to track customer service performance and agent productivity.
We are designed for rapid implementation. As a result, our clients are able to immediately manage the growing volume of customer service conversations taking place over social in the most efficient and cost effective way.
Conversocial in SMA news
- Conversocial Acquires HipMob 21 Mar 2017
- New Papers, 14 March 2017 14 Mar 2017
- New Papers, 31 January 2017 31 Jan 2017
- Software Updates, 4 November 2016 3 Nov 2016
- New Papers, 12 July 2016 12 Jul 2016
- New Papers, 19 January 2016 19 Jan 2016
- Software Updates, 8 January 2016 7 Jan 2016
- Software Updates, 13 November 2015 12 Nov 2015
- Software Updates, 3 July 2015 2 Jul 2015
- New Papers, 30 June 2015 30 Jun 2015
- View all results
Profile updated 21 March 2017