The business of monitoring, measuring and understanding social media
Publisher Team: group pages and profiles into segments.
New sentiment analysis model.
New sentiment analysis model (also used in Cision Social Listening and Falcon Listen).
New InMoment AI.
Media Info Groep
New categories, PR value, sentiment for radio/TV.
Improved Feed view: search, filter, sort, new filters.
Expanding media sources, ignore NSFW matches for Reddit, message on match, exclude user/site.
News source credibility ratings from NewsGuard.
New predictive analytics suite: alerts, competitive predictor.
New Tubular Consumer Insights linking social video and ecommerce.
SMA is retired. Check out the new project (mostly not about social media).