New Papers, 2 February 2021

Forrester Study: Risk in a Real-time World, Dataminr

Digital 2021 Report, Hootsuite / We Are Social

How to profile the Greta Generation, KPI6

Who’s Who in Data Management, Onalytica

From AM to DM: Twitter customer care in a 24/7 world, Sprinklr

#2020: 8 Social Insights That Defined an Extraordinary Year, Synthesio


SMA is retired. Check out the new project (mostly not about social media).