The business of monitoring, measuring and understanding social media
Messenger: threaded messages in conversational view.
Query preview, treemap visualization, export labelled dataset, Twitter data collection.
New listening tool for multi-location businesses.
Publish to Instagram.
New review metrics in analytics dashboard.
New Academic Research product track: expanded API access for qualified researchers.
Smart Tags, Net Sentiment Rate, Quora and Reddit coverage, logo comparison, visual insights engagement chart.
SMA is retired. Check out the new project (mostly not about social media).