New Papers, 25 April 2017

Le Top 50 des agences sur les réseaux sociaux 2017, Digimind 

How are Chatbots Changing the Online Customer Experience, iAdvize 

Listening 101: A Beginner’s Guide, Simply Measured 

Anchoring Customer Experience in the Customer Experience, Sprinklr  / Harvard Business Review

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How does third-party data get from the source to the end user? Follow the exploration at the Data Market Study, also sharing discoveries and insights in a newsletter.