The business of monitoring, measuring and understanding social media
New Papers, 11 April 2017
2017 Social Media Benchmark Report, Rival IQ 
Como melhorar a experiência do cliente com SAC nas mídias sociais and Como não perder clientes com o SAC 3.0, Seekr
The Ultimate Guide to Facebook and Instagram Advertising Strategy, Tracx
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SMA is retired. Check out the new projects at Directed Curiosity. I’m exploring the structure of data markets and more.
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