The business of monitoring, measuring and understanding social media
New Papers, 25 October 2016
Baromètre des tendances du marketing digital sur les réseaux sociaux, Digimind 
Building A Social Customer Care Team, Engagor
The right way to use online media monitoring tools, Mediatoolkit
4 Steps to Building a Successful Social Analytics Program, NetBase
Brand Study H1 2016, Quintly
O guia completo de Marketing de Conteúdo nas redes sociais, Sentimonitor
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SMA is retired. Check out the new project (mostly not about social media).
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