The business of monitoring, measuring and understanding social media
LiveWorld introduced Conversation Management Software for managing customer conversations across social media and messaging apps. The new platform combines the monitoring and analysis of a listening platform with case management and CRM integration to support customer engagement and service activities.
The new product represents a shift for LiveWorld, which has been primarily a services company.
Discover the new project
How does third-party data get from the source to the end user? Follow the exploration at the Data Market Study, also sharing discoveries and insights in a newsletter.
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