Recently released research and white papers:
- Prepare to Respond: A Guide to Customer Service on Social Media, Brandwatch
- GreenBook Research Industry Trends, Spring 2012
- Guide to Influence Measurement Tools, Modern Media ($)
- Measuring Social Customer Service in the Contact Center, Telus
- Haut- & Haarpflegemittel im Social Web: Offline-Werbung hinkt hinterher (PDF), Webbosaurus