Feedback Ferret
Maidenhead, UK

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In their own words

Feedback Ferret is the leading provider of Enterprise Customer Feedback Management solutions. Multiple feedback sources—in multiple languages—are consolidated to a single web-based analysis and reporting platform, providing companies with powerful insights into what customers think about their experience with the organization.

Sophisticated Voice of Customer (VoC) text analysis technology delivers world-leading accuracy in topic extraction and sentiment analysis of customers’ open-ended feedback comments. This powerful customer insight drives Customer Experience Management programs that improve on existing and help create new products, and improve service offerings, customer service, operations, training and marketing across an organization. Actionable Insight is presented in custom reporting and web-based dashboards. Integrated Response Management tools enable direct communications with customers to close the loop or to pass information to other parts of the organization.

The Software as a Service (SaaS) technology is highly scalable to handle large enterprise volumes of customer feedback for text analysis, and is fast and easy to implement.

Feedback Ferret in SMA news

Profile updated 16 April 2014