Paris, France

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In their own words

Eptica is the leading European multilingual solution for Customer Interaction Management including web self-service, social customer service, email management, chat, fax/letter/SMS, and knowledge management for customer service. Available on premise or SaaS, Eptica software enables website and customer service channels to improve quality of service, resolve enquiries faster, reduce costs and maximize every sales opportunity.

Today more than 330 customers, including some of the world’s largest brands, in 15 countries, use Eptica solutions to deliver excellent customer service at much lower cost.

Eptica is based in the UK, France, Spain, Canada and Singapore and operates worldwide through its network of partners.

Eptica in SMA news

Profile updated 16 April 2014