BIG Social Media
Berlin, Germany

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In their own words

BIG Social Media GmbH was founded by Prof. Dr. Peter Gentsch in 2002 and acquired by the USU AG in late 2012. Originally developing business intelligence solutions, BIG has since shifted its focus to Social Media management, releasing the groundbreaking Social Media monitoring tool BIG SCREEN in 2008. This software was eventually complemented by reporting services, as well as the cutting-edge Social Media interaction solution BIG CONNECT.

Staying true to the goal of providing the perfect combination of high-performance software and exceptional services, BIG has become one of the most sought-after companies in the Social Media monitoring sector. An integral part of this philosophy is the Closed-Loop Solution, which creates a self-sustaining cycle of monitoring, interaction and analysis. Multinational companies, such as Deutsche Post / DHL, Bosch, Telef√≥nica / O2, Microsoft, BMW and Microsoft have come to trust and rely on BIG’s services, maintaining the upper hand in their online communications and understanding their customers on an entirely new level.

BIG Social Media in SMA news

Profile updated 1 March 2016