New Papers, 1 September 2020

NPS: A Ton Of Simplicity And An Ounce Of Usability, Decooda

Brand Passion Report: Top Global Brands 2020, NetBase Quid

The Airline Social Brand Personality Index: Before & After COVID-19, Pulsar

The building blocks of political disinformation campaigns (pdf), Cisco Talos

Visualizing the Social Media Universe in 2020, Visual Capitalist


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