The business of monitoring, measuring and understanding social media
New Papers, 1 September 2020
NPS: A Ton Of Simplicity And An Ounce Of Usability, Decooda
Brand Passion Report: Top Global Brands 2020, NetBase Quid
The Airline Social Brand Personality Index: Before & After COVID-19, Pulsar
The building blocks of political disinformation campaigns (pdf), Cisco Talos
Visualizing the Social Media Universe in 2020, Visual Capitalist
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