New Papers, 3 December 2019

A Decade of Data, Brandwatch

The Definitive Guide to Customer Service in the Era of Messaging & Automation, Conversocial

Global Intelligence Survey 2019, M-Brain

The Starter Guide to Using Monitoring for Crisis Management, Mention

2019 Consumer Experience Analytics Report: EMEA, NetBase


SMA is retired. Check out the new project (mostly not about social media).