New Papers, 31 January 2017

Coppie di Influencer sui Social Media, Blogmeter 

Social Insights: Consumer Technology, Brandwatch 

The Total Economic Impact of Conversocial, Forrester / Conversocial 

Customer service and brand communities, iAdvize 

Customer Experience and AI: The myths, the reality, and a guide to getting started, Luminoso 

Agências digitais: surpreenda seus clientes com relatórios eficientes, Seekr 

Influence 2.0: The Future of Influencer Marketing, Traackr 

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