June 2016 Archives

June 30, 2016

Software Updates, 1 July 2016

Engagor Contact tagging, two-factor authentication and expanded security settings, publishing guidelines, new “Watchdog” dashboards to monitor social customer service metrics against your SLAs, new mobile app, image recognition. Revinate Custom KPI widgets....

June 28, 2016

New Papers, 28 June 2016

Busting Brand Myths with Facebook Topic Data, DataSift  SAC 2.0: Como medir o sucesso do seu projeto de atendimento em mídias sociais, Seekr  Como utilizar redes sociais para prospecção ativa de clientes, Sentimonitor ...

June 27, 2016

Lights Out for ThinkUp

ThinkUp  announced that it is shutting down on July 18 after struggling with both technical and business challenges. The company has stopped accepting new accounts and promises to refund the balance of paid accounts. Launched in 2011, ThinkUp was a...

June 23, 2016

Software Updates, 24 June 2016

NetBase Day and Hour filters and reports....

June 21, 2016

New Papers, 21 June 2016

Social Insights: The Retail Industry, Brandwatch  The State of Social Marketing 2016 and The Quick Guide to Social Media Attribution Models, Simply Measured  Sports and Social Media: Building a Loyal and Engaged Fanbase using Social Listening, Talkwalker ...

June 16, 2016

Software Updates, 17 June 2016

Crowdbabble Hootsuite integration. Digimind Digimind Social: image recognition with Ditto  Keyhole New Instagram account reporting tool. Pulsar Audience Search improvements: upload Twitter handle list, import from Twitter list URL, create Audience Search from Topic search. Also, switchable Modules: image tagging, emotion analysis, image text...

June 14, 2016

Birdsong Analytics Developer Buys Tweetchup

The developer of Birdsong Analytics  announced its purchase of the free Twitter analytics tool Tweetchup. Digital Tomorrow Today says it will maintain Tweetchup and BirdSong Analytics as separate brands, and it plans to extend Tweetchup to other networks. SMA's acquisitions...

June 14, 2016

New Papers, 14 June 2016

Transformation Omnicanal: Réinventer la collaboration métier pour tenir la promesse client, Akio  Social Insights: The Public Sector, Brandwatch  Personalization not Points: Understanding the Language of Loyalty, Clarabridge  / Metia Group The CMO & The Rise of Social Insights, Insightpool  The...

June 9, 2016

Crimson Hexagon Adds Lightweight Search and Analysis Tool

Crimson Hexagon  launched HelioSight, a simplified social media intelligence tool for enterprise and agency use beyond specialist teams. In its initial release, HelioSight uses Twitter data from a rolling 30-day window. Crimson Hexagon will host a webinar to introduce HelioSight...

June 9, 2016

Software Updates, 10 June 2016

Digimind Edit/deactivate automated tags. Rival IQ Facebook reactions metrics. SocialHub New monitoring module for Twitter and Instagram. Socioboard Smart Inbox, automated posting to multiple accounts, post from RSS, sentiment analysis, E-wallet. Union Metrics Instagram Tracker: map view, commenting....

June 7, 2016

New Papers, 7 June 2016

6 ações para alavancar suas vendas nas redes sociais, Seekr  15 Essential Tips on Using Social to Improve Customer Service, Sentiment  3 Reports for Measuring Brand Awareness, Simply Measured ...

June 2, 2016

Software Updates, 3 June 2016

Canvs Link Facebook page analysis to TV series. Engagor Updated mobile app. Synthesio New Instant Insights (triggered reports)....

June 1, 2016

Shapiro+Raj Acquires MutualMind

Shapiro+Raj announced that it has acquired MutualMind  to add to its portfolio of research and insights services. Terms of the deal were not disclosed. SMA's acquisitions scorecard press release MutualMind blog post...

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