April 2016 Archives

April 28, 2016

Software Updates, 29 April 2016

Klear Instagram analytics. Quintly Facebook Reactions metrics. Sprout Social Task Performance Report. Also, updated Team Report. Talkwalker Rule-based tagging....

April 26, 2016

New LiveWorld Platform Links Social Media to Customer Service

LiveWorld  introduced Conversation Management Software for managing customer conversations across social media and messaging apps. The new platform combines the monitoring and analysis of a listening platform with case management and CRM integration to support customer engagement and service activities....

April 26, 2016

New Papers, 26 April 2016

Influencer Marketing 2.0: The Rise of the Micro-Influencers, Mavrck  The Ultimate Guide to Online Reviews, Vendasta ...

April 21, 2016

Software Updates, 22 April 2016

DataSift PYLON 1.7.1: sampling, topic network graphs, link title analysis. Ditto Safe for Work flag. Insightpool New Audience Insights module (basd on Facebook topic data). Isentia Facebook topic data. Netvibes New Trend-Tracing Triggers. Pulsar New Top Stories (best performing posts) view....

April 19, 2016

New Papers, 19 April 2016

How to Identify, Understand, and Grow Your Ideal Content Audience, Affinio  20 essential KPIs for your Social Media ROI, Digimind  Исследование банковской отрасли в социальных медиа и онлайн СМИ (февраль 2016), IQbuzz  SAC 2.0: atendimento de sucesso nas redes sociais,...

April 14, 2016

Software Updates, 15 April 2016

Linkfluence Radarly: image monitoring with Ditto. en Social Report Geographic filtering and reporting. Unmetric Facebook promoted post detection, Facebook Reactions metrics, Boolean operators in Inspire....

April 14, 2016

Freshdesk Builds on Social Media with Airwoot

Freshdesk announced that it has acquired Airwoot  to ease the delivery of customer service in social media channels. The Airwoot platform remains available as a standalone product, and the Airwoot team joins Freshdesk to develop the company's social media capabilities....

April 12, 2016

New Papers, 12 April 2016

Analysis of Netflix‘ Making a Murderer, Audiense  Frühlings-Check-Up für Ihr Social Media Monitoring, bc.lab  The Complete Guide to Instagram Analytics (3rd Edition), Simply Measured  The Social Data Maturity Scale: How to Get Maximum Value from Social Data, Talkwalker ...

April 7, 2016

Software Updates, 8 April 2016

Brand24 Slack integration. DataRank Sonar 2.0: UI updates; new Worldview, YouTube and Mood Map tiles. Gnip Decahose 2.0 (beta): URL enrichment with page titles and descriptions, stream partitioning, improved reliability. Pulsar Track URLs in Facebook Topic Data. Socialbakers Track Facebook reactions....

April 7, 2016

Nordic Consolidation as M-Brain acquires Opoint

M-Brain  announced that it has acquired the Norwegian media monitoring and analysis company Opoint, which includes subsidiaries in Norway, Sweden and Estonia. Related to the all-cash deal, the company raised €6.2 million in a new share offering to existing shareholders....

April 5, 2016

New Papers, 5 April 2016

Brexit communications: how businesses can better articulate the case to remain, Alva  The Top 50 US Universities on Social Media, Digimind  Trading on Sentiment: The Power of Minds Over Markets, Richard L. Peterson (MarketPsych ) How FMCG Brands Win at Social...