The business of monitoring, measuring and understanding social media
Analyzing Customer Relations in the Airline Industry, Crimson Hexagon
How Consumers and Media Feel About the Flu Vaccine, MediaMiser / Treato
Defining and Activating Influencers and Advocates and Data Driven Influencer Identification, People Pattern
The Social Exception: Media & Entertainment, Sprout Social
Ranking the 10 Largest Professional Services Firms on Social Media and Influencer Marketing: 3 Social Listening Strategies For Luxury Brands, Talkwalker
SMA is retired. Check out the new project (mostly not about social media).