New Papers, 24 February 2015

Social Listening in Practice: Campaign Measurement, Brandwatch 

The CX Files (series), Clarabridge 

What If 24/7 Social Customer Service Is Not An Option, Engagor 

NetBase Brand Passion Report: Luxury Brand Retailers, NetBase 

Out of the Dark Ages: The Rise of Social Media Sentiment Analysis, Tracx 

Digital Humanitarians, Patrick Meier (QCRI)

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