The business of monitoring, measuring and understanding social media
Social Listening in Practice: Campaign Measurement, Brandwatch
The CX Files (series), Clarabridge
What If 24/7 Social Customer Service Is Not An Option, Engagor
NetBase Brand Passion Report: Luxury Brand Retailers, NetBase
Out of the Dark Ages: The Rise of Social Media Sentiment Analysis, Tracx
Digital Humanitarians, Patrick Meier (QCRI)
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