The business of monitoring, measuring and understanding social media
Knowledge is Power: A White Paper on Enterprise Intelligence, AMI
Preparing the Enterprise for a New Social Customer Service Model, Conversocial
2015 Customer Service Trends to Watch, Parature
The Complete Social Media Competitive Guide, Simply Measured
The Future of Customer Service, Sprinklr
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How does third-party data get from the source to the end user? Follow the exploration at the Data Market Study, also sharing discoveries and insights in a newsletter.
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