The business of monitoring, measuring and understanding social media
Parature Adds Social Monitor to Customer Service Suite
Parature 
launched Parature Social Monitor, a social media monitoring and response tool for customer service, as part of its new Social Customer Service Suite. The suite also include Parature Facebook Portal, which provides a customer service center in the context of a company's Facebook page.
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How does third-party data get from the source to the end user? Follow the exploration at the Data Market Study, also sharing discoveries and insights in a newsletter.
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