Software Updates, 15 March 2013
Recently announced software updates:
Respond 6.0: New UI, performance improvements, auto-categorization, supervisory reporting and monitoring, new integration options including Jive forums and Salesforce.com.
Twitter Insights: content ranking by per-tweet metrics, top hashtags, most-mentioned tweeters, top emoticons.
Historical search, improved map view, word clouds.
Social CRM features, CRM integration.
Snapshot: LinkedIn analytics and targeting.
API 3.0: Topic Descriptions, "It" antecedent resolution, other performance improvements.
Impact Summary (topic summary/trend report), improved reporting, user management, single sign-on (SSO) support, role-based access controls, customizable engagement workflow, Russian-language sentiment analysis.