March 2012 Archives

March 29, 2012

Software Updates, 30 March 2012

Recently announced software updates: BrandwatchRandom sampling within search results, travel site coverage. FullContactName Similarity API. GnipRetweet & sample operators. LisslyTwitter integration. ViralheatViralheat 2.0: unified view of Twitter & Facebook updates, post to multiple accounts, in-dashboard engagement, analytics upgrades....

March 22, 2012

Software Updates, 23 March 2012

Recently announced software updates: PeerIndexSort group members by topical influence. Radian6iPhone app: UI, profiles, in-app alerts....

March 21, 2012

Mention Launches Social Media Monitoring Application

Mention launched its social media monitoring platform. The service, which is available with a web interface or desktop application, is free for up to 200 mentions per month. SMA: Mention blog post...

March 20, 2012

New Papers, 20 March 2012

Recently released research and white papers: Prepare to Respond: A Guide to Customer Service on Social Media, Brandwatch GreenBook Research Industry Trends, Spring 2012 Guide to Influence Measurement Tools, Modern Media ($) Measuring Social Customer Service in the Contact Center,...

March 16, 2012

Brandwatch Raises $6 Million

Brandwatch announced that it has received $6 million in a new investment round led by Nauta Capital, with participation by current investor Gorkana Group. SMA: Brandwatch press release blog post...

March 15, 2012

Software Updates, 16 March 2012

Recently announced software updates: AlertiSource selection for alerts. mBLASTmPACT Pro: search setup, competitors setup, keyword suggestion, optional source limits, results grouping, UI, new URLs. MoreoverNewsdesk: group dashboards, commenting, URLs in exported data. NetvibesNetvibes Premium 1.3: report builder, data and graphics...

March 13, 2012

New Papers, 13 March 2012

Recently released research and white papers: Informe NaturalOpinions de sentimiento de mercado para el sector telcos en Redes Sociales (PDF), Bitext A Five-Step Plan for Running Customer-to-Business (C2B), NetBase 2011 Social Media in Industry Survey, Semplice Research Questions d’entreprise sur...

March 12, 2012

SMMART Social CRM Launched

Cierzo Development announced that SMMART Social CRM has completed beta testing and is now generally available. More than 1,000 pre-registered companies will receive invitations to the Spanish-language platform. SMA: SMMART blog post...

March 12, 2012

NetBase Adds Social Media Monitoring Capabilities

NetBase announced the addition of features to support monitoring applications on the company's Enterprise Social Intelligence Platform. The user-customizable dashboards include prebuilt templates for common uses of social media monitoring. The new features are in limited release now, with general...

March 8, 2012

Software Updates, 9 March 2012

Recently announced software updates: AlchemyAPIAuthor extraction. BrandsEyeNew Android app, filter status persistence. BrandwatchTopics visualization, top authors. CisionInfluencer Search. ClarabridgeEnterprise 5.0: collaboration module; root cause analysis; event & theme detection; German, Russion and Chinese language support; satisfaction scoring; connector framework and...

March 7, 2012

Thomson Reuters Adds Social Media to News Analytics

Thomson Reuters announced the addition on sentiment analysis on social media sources to Thomson Reuters News Analytics, its machine-readable news service for financial markets. Social media data for the service is provided by Moreover Technologies. SMA: Thomson Reuters press release...

March 6, 2012

Connotate Acquires Fetch Technologies

Connotate announced that it has acquired Fetch Technologies. SMA's acquisitions scorecard SMA: Connotate press release...

March 6, 2012

New Papers, 6 March 2012

Recently released research and white papers: Voice of the Customer Analysis: Focus on Banking Industry, Attensity Uncovering the Gems: Market Research with Social Media Monitoring, Brandwatch Crisis Management in the Microblog Era, CIC and Ogilvy PR...

March 1, 2012

Software Updates, 2 March 2012

Recently announced software updates: GnipDisqus API. HootSuitePortuguese UI, Orkut integration (soon). PolecatMeaningMine: simple query; auto-translation and analysis of non-English content; Twitter, Facebook, and YouTube coverage; UI. Sprout SocialiPhone app: RSS reader, task tracking and assignment across groups, public conversations in...


Email edition

A weekly summary that includes everything


News & articles immediately