J.D. Power Taps Clarabridge, NetBase

By Nathan Gilliatt on Oct 20, 2010

J.D. Power & Associates announced separate technology agreements with Clarabridge and NetBase. JDPA, which acquired SMA specialist Umbria in 2008, will use software from NetBase to analyze social media platforms and from Clarabridge to analyze verbatim texts from CRM systems and survey responses.

• press release

Categories:
• Transactions

Tags:
• clarabridge,
• j.d.power,
• netbase