The business of monitoring, measuring and understanding social media
Clarabridge announced Clarabridge Smart Response, an automated customer response management system based on Content Mining Platform, the company's text analytics platform. The new system analyzes customer communications from a variety of sources, including social media, and responds automatically or escalates to human agents when required.
The company says Clarabridge Smart Response will be integrated with Oracle’s Siebel CRM this fall.
SMA is retired. Check out the new project (mostly not about social media).