March 2009 Archives

March 27, 2009

Software Updates, 27 March 2009

Recently announced software updates: eCairnUpdated dashboard....

March 20, 2009

Software Updates, 20 March 2009

Recently announced software updates: BrandtologySimplified Chinese, UI, chart/data export, search and reporting enhancements....

March 17, 2009

Clarabridge Automates Customer Response

Clarabridge announced Clarabridge Smart Response, an automated customer response management system based on Content Mining Platform, the company's text analytics platform. The new system analyzes customer communications from a variety of sources, including social media, and responds automatically or escalates...

March 16, 2009

Trustworthy Adds Customer Service to SMA

Trustworthy launched at SXSW this week. The new service combines the alerts, analysis and reporting of SMA with a customer service component—a human response by Trustworthy staff, connected to the client's customer relationship management (CRM) system. Company founders are connected...

March 11, 2009

Networked Insights Partnership with Jive

Networked Insights announced a partnership with Jive Software on Jive Insights, a new feature in Jive's updated enterprise social computing platform. Social Business Software 3.0 uses NI's SocialSense technology to deliver content and behavorial analysis based on community interactions within...

March 11, 2009

AlertRank Analysis and Reporting for Google Alerts

VibeMetrix has launched AlertRank, a web-based service that adds reporting and analysis capabilities to the web monitoring of Google Alerts. The system ranks and filters items using a quality score, providing results in email, RSS and a web interface. Daily...

March 5, 2009

Software Updates, 6 March 2009

Recently announced software updates: eCairnAdditional sources. InsideViewSalesView v39: LinkedIn widget, lead source tagging for Salesforce, paid site indicator, monthly payment option. Radian6Increased alert frequency, browser sidebar, source tagging, comment indexing and BackType integration, inbound links, traffic statistics, new metrics....

March 4, 2009

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