Crowdbabble announced the launch of its Facebook analytics platform.

• SMA: Crowdbabble
  
• blog post

Recently announced software updates:

• Netvibes
  Rules-based categorization.

• Spredfast
  Kenshoo Social integration.

• Vintank
  Vintank 3.0 (closed beta): major upgrade, new service for restaurants.

• Visible
  Tag folders and icons, filter by tweet type, share of voice for tags and categories, expanded reach metrics.

Recently announced software updates:

• Bitext
  Italian, Portuguese sentiment analysis for Salesforce Marketing Cloud.

• Blogmeter
  New Facebook metrics, Twitter hashtag cloud

• DataSift
  Facebook Pages, Google+ Business Pages and Instagram coverage.

• FullContact
  API: Enhanced Contact Endpoint on hold and deprecated, pricing changes.

• Gnip
  Foursquare firehose availability.

• Heardable
  New sentiment analysis.

• Netvibes
  New sharing options.

• Oracle
  Oracle Social Relationship Management: UI localized for 30 languages.

• Soshio
  Chinese UI, reporting API, query organization tool, total display, UI.

• Trendsmap
  Filter view to show only hashtags, users, or words. Also, historical data (7 days).

• Viralheat
  View and send direct messages (Twitter) and personal messages (Facebook), sentiment training, URL shortener, customizable thumbnail images with uploads, publishing templates, sentiment for accounts.

Nexalogy Environics announced Nx API, a REST API that provides access to search, monitoring, and analysis of social media data. Pricing starts at $75/month with an available free trial period.

• SMA: Nexalogy Environics
  
• blog post

Recently announced software updates:

• Echobot
  Newsroom module, user access management.

• Engagor
  Vimeo integration: monitoring, analytics, channel management.

• HootSuite
  Localized for Danish.

• iSentia
  BuzzNumbers :Pinterest coverage, additional alert options, SMS alert delivery, data tables in reports, historical processing for new topics. LinkedIn coverage discontinued with end of LinkedIn Answers.

• Local Measure
  Weekly email digest, like Instagram posts.

• Tickr
  Map view, impact by channel, self-service UI, Boolean queries.

SDL launched its Customer Commitment Framework, a set of performance metrics and an associated view of social media data focused on user experience. Based on models of three customer journeys—shopping, sharing, and advocacy—CCF analyzes conversations in social media that indicate that someone is on one of those journeys, and its dashboard maps all of its analysis to steps in the journey model.

• SMA: SDL
  
• press release
  
• video