Airwoot

http://www.airwoot.com/
Chennai, India

In their own words

We are reinventing the customer experience by transforming the way brands interact with their customers on social media. Airwoot is an intelligent customer experience platform which uses natural language processing and machine learning to automatically identify customers who need engagement and help brands reduce response time, uncover business insights behind conversations, know the customers like never before and increase customer satisfaction.

Airwoot is used by many of the top consumer internet companies of India to manage social media customer experience.