The business of monitoring, measuring and understanding social media
Le Top 50 des agences sur les réseaux sociaux 2017, Digimind
How are Chatbots Changing the Online Customer Experience, iAdvize
Listening 101: A Beginner’s Guide, Simply Measured
Anchoring Customer Experience in the Customer Experience, Sprinklr / Harvard Business Review
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How does third-party data get from the source to the end user? Follow the exploration at the Data Market Study, also sharing discoveries and insights in a newsletter.
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