The business of monitoring, measuring and understanding social media
Coppie di Influencer sui Social Media, Blogmeter
Social Insights: Consumer Technology, Brandwatch
The Total Economic Impact of Conversocial, Forrester / Conversocial
Customer service and brand communities, iAdvize
Customer Experience and AI: The myths, the reality, and a guide to getting started, Luminoso
Agências digitais: surpreenda seus clientes com relatórios eficientes, Seekr
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