April 2015 Archives

Software Updates, 1 May 2015

Adobe 
Integration of Adobe Marketing Cloud with Microsoft Dynamics CRM.

Bringr 
Facebook page management.

Daedalus 
MeaningCloud (formerly Textalytics): new Corporate Reputation API.

Engagor 
UI and usability improvements, reply with emojis, filter on smart folder.

Locowise 
Free Instagram Analyser tool.

Luminoso 
Excel download, project management features.

Microsoft 
Microsoft Social Engagement (formerly Microsoft Social Listening): new UI, added analytics, workflow features, Twitter/Facebook integration, topic monitoring.

NUVI 
New Facebook topic data.

Simply Measured 
Revised LinkedIn company report, LinkedIn data added to cross-channel reporting.

Sotrender 
Automatic Twitter reports.

YouScan 
Одноклассников (Classmates) coverage, display Instagram pictures, word search within results, rename tags.

Upcoming Events, 1 May 2015

4 May (Atlanta) - People Pattern Roadshow, 6:00 PM at Hotel Indigo Midtown.

6 May (New York) - People Pattern Roadshow, 6:00 PM at Ace Hotel.

11–13 May (San Francisco) - SDL Innovate

14 May - EngageSciences webinar, Why Tomorrow's Websites Need More Social Depth, 12:00 noon EDT / 16:00 GMT. With Kim Celestre (Forrester).

20–22 May (Prague) - Socialbakers Engage

9 June (Lyon) - Sindup Veille Connect Lyon

15–16 June (Boulder, CO) - Big Boulder

22–24 June (Miami) - Clarabridge Customer Connections

15–16 July (New York) - Sentiment Analysis Symposium

21 October (Chicago) - Geofeedia Latitude

NetBase  announced that it has received $9 million in an extension of its latest funding round, bringing the E series total to $33 million. New investor ORIX Ventures led the investment, which was joined by existing investor Thomvest Ventures.

In the third deal of 2015, Sprinklr  announced that is is acquiring the social media analysis firm Scup  to establish its presence in the Brazilian market. This latest step in Sprinklr's expansion push brings the company both additional customers and a local footprint to serve customers in Latin America.

New Papers, 28 April 2015

Software Updates, 24 April 2015

Demographics Pro 
New Influence Search.

Engagor 
New performance dashboard design.

Expion 
Chinese and Japanese localization, improved global content discovery, automatic translation for 53 languages.

Linkfluence 
Radarly: major update.

Sendible 
Calendar enhancements, advanced search for people, custom URL creation, favorited tweets stream, delete Facebook comments, usability improvements.

Simplify360 
New Facebook engagement features.

Sprout Social 
Retweet with comment.

Talkwalker 
New Talkwalker IQ Apps (preconfigured dashboards): Listening, Crisis, Social Channel Analytics, Advertising, Hashtag Campaigns, Competitive Intelligence.

Vendasta 
Simultaneous post to multiple social media channels.

Upcoming Events, 24 April 2015

28 April - Zignal Labs webinar, Going Mad with Media & Data, 1:00 PM EDT / 17:00 GMT. With Tom Webster.

30 April–1 May (London) - Social Customer Service Summit

30 April - DataSift webinar, A First Look at Facebook's Topic Data, 1:00 PM EDT / 17:00 GMT. With Lu'chen Foster (Facebook).

4 May (Atlanta) - People Pattern Roadshow, 6:00 PM at Hotel Indigo Midtown.

6 May (New York) - People Pattern Roadshow, 6:00 PM at Ace Hotel.

11–13 May (San Francisco) - SDL Innovate

14 May - EngageSciences webinar, Why Tomorrow's Websites Need More Social Depth, 12:00 noon EDT / 16:00 GMT. With Kim Celestre (Forrester).

20–22 May (Prague) - Socialbakers Engage

9 June (Lyon) - Sindup Veille Connect Lyon

15–16 June (Boulder, CO) - Big Boulder

22–24 June (Miami) - Clarabridge Customer Connections

15–16 July (New York) - Sentiment Analysis Symposium

21 October (Chicago) - Geofeedia Latitude

Software Updates, 17 April 2015

Hearsay Social 
New Curated Content Channels.

Lexalytics 
Salience: Dutch language support. Semantria: Russian, Arabic, and Dutch language support.

LexisNexis 
Relaunch of Newsdesk (formerly Moreover Newsdesk) with new analytics features, per-item metadata (such as MozRank, Kloutscore and sentiment), and LexisNexis content.

NUVI 
Sentiment analysis for 14 new languages, including Spanish, Portuguese, German, French, Arabic and Russian.

Sprout Social 
Spanish, Portuguese localization.

Synthesio 
Marketo integration.

YouSeeMii 
SocialShare: major update.

Upcoming Events, 17 April 2015

21 April (Los Angeles) - People Pattern Roadshow, 6:00 PM at Viceroy Santa Monica.

22 April - Blogmeter webinar, Le migliori squadre di calcio sui social network e le opportunità per gli sponsor, 11:30 AM CEST / 09:30 GMT. With Cristiano Habetswallner (Telecom Italia).

22 April - Vision Critical webinar, Your Invisible Customers: Why Social Media Analytics Misses the Mark, 1:00 PM EDT / 17:00 GMT.

22 April (San Francisco) - People Pattern Roadshow, 6:00 PM at Hotel Vitale.

23 April (London) - SDL Innovate

23 April - Sprinklr webinar, Introducing Experience Cloud, 11:00 AM EDT / 15:00 GMT.

23 April (Montreal) - Sindup Veille Connect Montréal

23 April (Seattle) - People Pattern Roadshow, 6:00 PM at the Edgewater Hotel.

28 April - Zignal Labs webinar, Going Mad with Media & Data, 1:00 PM EDT / 17:00 GMT. With Tom Webster.

30 April–1 May (London) - Social Customer Service Summit

4 May (Atlanta) - People Pattern Roadshow, 6:00 PM at Hotel Indigo Midtown.

6 May (New York) - People Pattern Roadshow, 6:00 PM at Ace Hotel.

11–13 May (San Francisco) - SDL Innovate

14 May - EngageSciences webinar, Why Tomorrow's Websites Need More Social Depth, 12:00 noon EDT / 16:00 GMT. With Kim Celestre (Forrester).

20–22 May (Prague) - Socialbakers Engage

9 June (Lyon) - Sindup Veille Connect Lyon

15–16 June (Boulder, CO) - Big Boulder

22–24 June (Miami) - Clarabridge Customer Connections

15–16 July (New York) - Sentiment Analysis Symposium

21 October (Chicago) - Geofeedia Latitude

VOZIQ Predicting Customer Churn

VoziqVOZIQ  announced its new Predictive Churn Management Solution, which applies text analytics to customer data from contact centers, social media and other sources to identify customers at risk of cancellation.

Recorded Future Raises $12 Million

Recorded futureRecorded Future  announced that it has received $12 million in a series D funding round led by Reed Elsevier Ventures. MassMutual Ventures and existing investors Google Ventures, In-Q-Tel, Atlas, IA Ventures and Balderton also participated in the round.

New Papers, 14 April 2015

Twitter  has announced a plan to move all users of Twitter data from its two remaining data resellers to a direct relationship with Twitter. Since the acquisition of its reseller partner Gnip  last year, Twitter already controlled the majority of the market for its data.

In a blog post Friday, the company stated its intention to require all commercial users of Twitter data to acquire that data directly from Twitter, a move that is expected to be completed by mid August:

The next step in working directly with data customers is to transition everyone receiving raw data for commercial use from other data resellers to a direct relationship with Twitter. Twitter immediately started this transition process after acquiring Gnip last May, and we expect to finish the transition by the middle of August this year.

After that transition is completed, companies using raw Twitter data for commercial use—to build products, to analyze internally, and to serve other commercial purposes—will need to have a direct relationship with Twitter. For current Twitter partners and customers, it’s business as usual—they will continue to consume the same data they currently do from Twitter’s APIs. For customers who are still working on transitioning, that process will simply require you to begin consuming data via a relationship with Twitter instead of a reseller.

In a parallel announcement, DataSift  confirmed the news with an announcement that its reseller agreement with Twitter will expire on August 13, and the company no longer expects to be able to negotiate a renewal. To ease the transition for its customers, DataSift plans to offer a Twitter connector to allow customers to bring licensed data from Twitter into DataSift.

Software Updates, 10 April 2015

Actiance 
Socialite: faceted search of historical data, Facebook API 2.x integration, new life events and alerts.

Pulsar 
New owned channel analytics module, CORE.

Reador 
New Hootsuite  plugin.

Rival IQ 
New analytics dashboard, top social content reports now cross-channel, Buffer and Hootsuite integration.

Spredfast 
New Intelligence module.

Synthesio 
New audience metrics module, IMPACT.

Wayin 
Public Facebook and Instagram data from Facebook Media Solutions APIs.

Upcoming Events, 10 April 2015

14 April - Coversocial webinar, Social customer service 2.0. Is your enterprise ready, 11:00 AM EDT / 15:00 GMT. With Keith Dawson (Ovum) and Dan Fricker (CBC).

16 April - YouScan webinar, Молчание в сети. Как уничтожить многолетнюю репутацию компании одним отзывом, 11:00 MSK / 08:00 GMT.

16 April - Synthesio webinar, Connect Your Social Activities to Business Impact, 10:00 AM EDT / 14:00 GMT.

21 April (Los Angeles) - People Pattern Roadshow, 6:00 PM at Viceroy Santa Monica.

22 April - Vision Critical webinar, Your Invisible Customers: Why Social Media Analytics Misses the Mark, 1:00 PM EDT / 17:00 GMT.

22 April (San Francisco) - People Pattern Roadshow, 6:00 PM at Hotel Vitale.

23 April (London) - SDL Innovate

23 April - Sprinklr webinar, Introducing Experience Cloud, 11:00 AM EDT / 15:00 GMT.

23 April (Montreal) - Sindup Veille Connect Montréal

23 April (Seattle) - People Pattern Roadshow, 6:00 PM at the Edgewater Hotel.

30 April–1 May (London) - Social Customer Service Summit

4 May (Atlanta) - People Pattern Roadshow, 6:00 PM at Hotel Indigo Midtown.

6 May (New York) - People Pattern Roadshow, 6:00 PM at Ace Hotel.

11–13 May (San Francisco) - SDL Innovate

20–22 May (Prague) - Socialbakers Engage

9 June (Lyon) - Sindup Veille Connect Lyon

15–16 June (Boulder, CO) - Big Boulder

22–24 June (Miami) - Clarabridge Customer Connections

15–16 July (New York) - Sentiment Analysis Symposium

21 October (Chicago) - Geofeedia Latitude

Sprinklr  announced that it has acquired Get Satisfaction to extend the multi-channel customer care capabilities of its Experience Cloud platform. In a blog post, Sprinklr CEO Ragy Thomas explains the company's vision to create a single platform to link customers' interactions with companies on their own digital properties and through social media channels.

New Papers, 7 April 2015

Software Updates, 3 April 2015

Engagor 
New Publisher module.

Geofeedia 
New mobile app, Salesforce integration, location sentiment, monitor multiple locations, post/reply from the platform.

Hearsay Social 
Updated mobile applications for iOS and Android.

Locowise 
New Facebook Page Analyser.

Mention 
New UI.

Upcoming Events, 3 April 2015

16 April - YouScan webinar, Молчание в сети. Как уничтожить многолетнюю репутацию компании одним отзывом, 11:00 MSK / 08:00 GMT.

22 April - Vision Critical webinar, Your Invisible Customers: Why Social Media Analytics Misses the Mark, 1:00 PM EDT / 17:00 GMT.

23 April (London) - SDL Innovate

23 April - Sprinklr webinar, Introducing Experience Cloud, 11:00 AM EDT / 15:00 GMT.

23 April (Montreal) - Sindup Veille Connect Montréal

30 April–1 May (London) - Social Customer Service Summit

11–13 May (San Francisco) - SDL Innovate

20–22 May (Prague) - Socialbakers Engage

9 June (Lyon) - Sindup Veille Connect Lyon

15–16 June (Boulder, CO) - Big Boulder

22–24 June (Miami) - Clarabridge Customer Connections

15–16 July (New York) - Sentiment Analysis Symposium

21 October (Chicago) - Geofeedia Latitude

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