January 2014 Archives

Software Updates, 31 January 2014

Recently announced software updates:

  • Conversocial
    Google+ integration.

  • Postano
    Postano Mobile 2.2: new UI, add streams and categories, batched moderation.

  • Simplify360
    UI update for publishing management, user roles, LinkedIn Company Page integration, new Summary Dashboard, new UI for Filters, increased control over Widgets design, new Smart Inbox.

  • Tickr
    Live broadcast and streaming video.

  • Vintank
    New iOS app.

  • Visible
    Cross-language search, word exclusions from word clouds, segment comparisons, enhanced APIs and data export, select time zone for scheduled posts.

Upcoming Events, 31 January 2014

4 February (Paris) - Sindup Veille Connect, 18h–22h30

12 February - HootSuite webinar, Social Media Intelligence: Turn Insight into Action, 11:00 AM EST (GMT -5). With Allison Smith.

13 February - FACE webinar, Agile Social Media Insight In A Crisis (And The Rest Of The Time Too), 11:00 AM EST (GMT -5)

5–6 March (New York) - Sentiment Analysis Symposium, "Human Analytics"

28–30 April (Miami) - Clarabridge C3

20–22 May (San Francisco) - Lithium LiNC 2014

11–12 June (Amsterdam) - AMEC International Summit on Measurement

New Papers, 28 January 2014

Confirmit announced that it has acquired Integrasco to add social media and text analytics to its portfolio of tools for customer and employee feedback and engagement, and market research. Both companies are based in Norway.

Confirmit says it plans to integrate the Integrasco technology with its Confirmit Horizons platform in a second quarter release.

Software Updates, 24 January 2014

Recently announced software updates:

  • DataSift
    VEDO: new classifiers: customer service routing, product purchase stage, distinguish content created by people vs. organizations. Location-based classifiers: major airports, NBA arenas, NFL stadiums. Improved classifiers: professions & roles, Twitter source categories.

  • HootSuite
    Localized for Thai language.

  • SocialFlow
    Facebook post targeting options

  • Tracx
    Expanding sources in Russia, China and Brazil.

Upcoming Events, 24 January 2014

28 January - ReviewPro webinar, How to leverage social media for public relations, 11:00 AM EST (GMT -5).

30 January - DataSift webinar, Expand Your Social Data Coverage with WordPress, 12:00 Noon EST (GMT -5). With Paul Maiorana.

30 January - Recorded Future webinar, Recorded Future Brings Web Intelligence to Palantir, 1:00 PM EST (GMT -5).

4 February (Paris) - Sindup Veille Connect, 18h–22h30

12 February - HootSuite webinar, Social Media Intelligence: Turn Insight into Action, 11:00 AM EST (GMT -5). With Allison Smith.

5–6 March (New York) - Sentiment Analysis Symposium, "Human Analytics"

28–30 April (Miami) - Clarabridge C3

20–22 May (San Francisco) - Lithium LiNC 2014

11–12 June (Amsterdam) - AMEC International Summit on Measurement

HootSuite announced that it has acquired uberVU for its strengths in social media analytics. Terms of the deal were not disclosed.

HootSuite says it plans to integrate uberVU’s capabilities into the HootSuite platform in the coming months. Meanwhile, the uberVU product is fully supported and remains available separately.

New Papers, 21 January 2014

Recently released research and white papers:

Software Updates, 17 January 2014

Recently announced software updates:

  • Engage121
    Workflow improvements, case management for engagement, in-tool blocking of disruptive Facebook users, simultaneous post to YouTube and Facebook.

  • Gnip
    VK (VKontakte) coverage.

  • Little Bird
    Topic suggestions.

  • Locowise
    New weekly Facebook benchmarking report.

  • Meltwater
    Meltwater Buzz 3.5: coverage of 140+ review sites, improved engagement analytics, mobile app for iOS and Android.

  • Postano
    Postano 2.2: multiple hashtag streams, social hub feed filters, Lightbox improvements, new visualizations.

  • Socialbakers
    Improved monthly reports.

  • Tickr
    DataSift content and filtering.

Upcoming Events, 17 January 2014

4 February (Paris) - Sindup Veille Connect, 18h–22h30

5–6 March (New York) - Sentiment Analysis Symposium, "Human Analytics"

28–30 April (Miami) - Clarabridge C3

20–22 May (San Francisco) - Lithium LiNC 2014

11–12 June (Amsterdam) - AMEC International Summit on Measurement

SMA's global industry directory reached a new milestone today with the addition of the 500th company profile. The directory is incompletely audited—I'm sure it includes profiles for inactive companies, and I've always tended to err on the side of inclusion, but still. That's a lot of companies working with social media data.

Sure puts an interesting spin on my 2006 decision to track down all of the companies in the business.

  – Nathan

Simplify360 announced Simplify360 Contact Center 2.0, a version of its social media analysis platform tailored to the needs of customer service outsourcing providers.

Software Updates, 10 January 2014

Recently announced software updates:

  • Appinions
    New, customizable dashboards.

  • Engagor
    Turkish-language sentiment.

  • iMonitoring
    Redesigned reports and charts.

  • Oracle
    Social Relationship Management: Russian, French, German, Italian, Dutch, Korean and Japanese language support, country-specific sources.

  • Postano
    Postano 2.1: attribution links, embed analytics, optimized embeds.

Upcoming Events, 10 January 2014

15 January - Our Social Times webinar, How Should Contact Centres Integrate Social Media, 10:00 AM EST/3:00 PM GMT.

15 January - Crimson Hexagon webinar, How To Integrate Social Into Your Marketing Mix, 1:00 PM EST (GMT -5). With Zachary Reiss-Davis.

4 February (Paris) - Sindup Veille Connect, 18h–22h30

5–6 March (New York) - Sentiment Analysis Symposium, "Human Analytics"

28–30 April (Miami) - Clarabridge C3

20–22 May (San Francisco) - Lithium LiNC 2014

11–12 June (Amsterdam) - AMEC International Summit on Measurement

Microsoft (NASDAQ: MSFT) announced that it has reached an agreement to acquire Parature to gain customer self-service capabilities for Microsoft Dynamics CRM. Terms of the agreement were not disclosed, although news reports are placing its value at $100 million.

Parature offers cloud-based customer engagement software that includes social media monitoring and response tools for customer service. Microsoft previously gained an SMA capability for Dynamics CRM with its 2013 acquisition of Netbreeze.

New Papers, 7 January 2014

Recently released research and white papers:

This weekly post would be better with more links to current research from academic and other sources. Does anyone want to volunteer to curate that post?

Verint Pays $514 Million for KANA

Verint (NASDAQ: VRNT) announced that it has agreed to acquire KANA in an all-cash transaction valued at approximately $514 million.

KANA is a customer-service software specialist whose 2011 acquisition of Overtone (previously Island Data) gave it a social media analysis capability. Verint is an enterprise intelligence software provider that introduced a voice of the customer product with social media and text mining features in 2011.

Spredfast announced that it has raised $32.5 million in an investment led by Lead Edge Capital. Spredfast says its revenue tripled from 2012 to 2013 and plans to use the investment to support continued growth through talent acquisition, product development and global expansion. Previous investors Austin Ventures, InterWest Partners, and OpenView Partners also participated in the round.

IMS Health Registers for IPO

IMS Health , a healthcare information and technology company with a social media analysis product acquired with Semantelli, filed its registration for an initial public offering today.

Software Updates, 3 January 2014

Recently announced software updates:

  • Silverbakk
    Silverbakk Measure: LinkedIn and Instagram account metrics, tags, advanced search, word clouds, customizable dashboards and reports, new API.

  • Viralheat
    Foursquare integration.

Upcoming Events, 3 January 2014

9 January - DataSift webinar, Introducing VEDO: DataSift's Next Generation Processing Engine, 12:00 PM EST (GMT -5).

15 January - Our Social Times webinar, How Should Contact Centres Integrate Social Media, 10:00 AM EST/3:00 PM GMT.

4 February (Paris) - Sindup Veille Connect, 18h–22h30

5–6 March (New York) - Sentiment Analysis Symposium, "Human Analytics"

28–30 April (Miami) - Clarabridge C3

20–22 May (San Francisco) - Lithium LiNC 2014

11–12 June (Amsterdam) - AMEC International Summit on Measurement

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