November 2013 Archives

Software Updates, 29 November 2013

Recently announced software updates:

Upcoming Events, 29 November 2013

3,4,5 December - Meltwater webinar, Social Listening for Smarter Business. Asia Pacific: 3 Dec at 12:30 PM AEST / 9:30 AM HKT; Europe: 4 Dec at 15:00 GMT / 16:00 CET; Americas: 5 Dec at 1:00 PM EST (GMT -5).

3 December - HootSuite webinar, Social Selling within Large Organizations, 11:00 AM EST (GMT -5). With Charlene Li.

4 December - Synthesio webinar, 5 Steps to Creating a Social Media Strategy for the Airline Industry, 10:00 AM EST (GMT -5).

4 December - Sendible webinar, Making Facebook Work For Your Business, 11:00 AM EST (GMT -5). With David Taylor.

5 December - Crimson Hexagon webinar, Building an Insights Driven Social Media Organization, 1:00 PM EST (GMT -5). With Adam Kmiec.

8 December (Dallas) - IEEE ICDM Workshop on Mining Social Data at Work

11 December - Parature webinar, 4 Trends to Watch in 2014 Multi-channel Customer Service, 2:00 PM EST (GMT -5).

12 December - Our Social Times webinar, 10 Ways to Measure Your Social Customer Service, 10:00 AM EST/3:00 PM GMT. With Jerome Pineau, Carolyn Blunt and Richard McCrossan.

4 February (Paris) - Sindup Veille Connect, 18h–22h30

5–6 March (New York) - Sentiment Analysis Symposium, "Human Analytics"

28–30 April (Miami) - Clarabridge C3

11–12 June (Amsterdam) - AMEC International Summit on Measurement

New Papers, 26 November 2013

Software Updates, 22 November 2013

What do you like about SMA? What should change? Please take the reader survey.

Recently announced software updates:

  • Postano
    Postano 2.0: redesigned monitoring dashboard, centralized moderation, profanity filtering, account blocking, filter by image size, user account administration, mobile apps (iOS and Android), performance improvements.

  • Simply Measured
    Updated Facebook Page Insights Report.

  • Source Metrics
    In-store conversion tracking.

  • Traackr
    Daily email digest, trending content report.

Upcoming Events, 22 November 2013

26 November (London) - Artesian lunch event, Social Selling in the Technology Sector, 11:45 AM at Gaucho City.

26 November - Crimson Hexagon webinar, Learn to Make the Leap from Social Media to Social Business, 1:00 PM EST (GMT -5). With Bernie Borges.

27 November (Brussels) - Social CRM

3,4,5 December - Meltwater webinar, Social Listening for Smarter Business. Asia Pacific: 3 Dec at 12:30 PM AEST / 9:30 AM HKT; Europe: 4 Dec at 15:00 GMT / 16:00 CET; Americas: 5 Dec at 1:00 PM EST (GMT -5).

4 December - Synthesio webinar, 5 Steps to Creating a Social Media Strategy for the Airline Industry, 10:00 AM EST (GMT -5).

4 December - Sendible webinar, Making Facebook Work For Your Business, 11:00 AM EST (GMT -5). With David Taylor.

5 December - Crimson Hexagon webinar, Building an Insights Driven Social Media Organization, 1:00 PM EST (GMT -5). With Adam Kmiec.

8 December (Dallas) - IEEE ICDM Workshop on Mining Social Data at Work

12 December - Our Social Times webinar, 10 Ways to Measure Your Social Customer Service, 10:00 AM EST/3:00 PM GMT. With Jerome Pineau, Carolyn Blunt and Richard McCrossan.

5–6 March (New York) - Sentiment Analysis Symposium, "Human Analytics"

28–30 April (Miami) - Clarabridge C3

11–12 June (Amsterdam) - AMEC International Summit on Measurement

New Papers, 19 November 2013

Is This Site Useful to You?

Social Media Analysis has been a source of industry news and information since early 2009, and it's time to ask: Is it working for you? Is this a useful source of information? What do you like—or dislike? What else would you like to see?

Please take a short reader survey. It's quick and easy, and I really do want to know what you think of how this is going, and which parts are worth the effort.

If your company sells a social media analysis product, please take a look at Social Target's vendor survey, too. There are new projects in the pipeline, and your perspective would be a great help.

Thanks for your help. And now, the news…

Software Updates, 15 November 2013

Recently announced software updates:

  • Adobe
    Adobe Social: Sina Weibo, YouTube integration, Tweet Deliv­ery by Coun­try, Social Authors Attri­bu­tion tool.

  • Crimson Hexagon
    Real-time trend/topic detection, Twitter metrics, improved sentiment analysis, user workspaces, new user community.

  • Crowdbabble
    New Facebook public page reporting.

  • IQBuzz
    Instagram coverage.

  • Locowise
    New Optimise Tool for Twitter.

  • Scup
    Redesigned charts, new word cloud, user activity logging.

  • Sendible
    Summary reports for Facebook and Twitter.

  • Sysomos
    Heartbeat: mobile dashboard, Facebook Like from dashboard, email alert customization, pop-up influencers list. MAP: one-step query editing.

  • Union Metrics
    TweetReach: account Trackers.

Upcoming Events, 15 November 2013

19 November - Topsy webinar, Twitter Ads Optimization, 2:00 PM EST (GMT -5).

19 November (Paris) - Sindup breakfast presentation, Pharmacovigilance 2.0:
Une autre façon de faire de la pharmacovigilance
, 9h–11h30 at Gare de Lyon.

20 November (Singapore) - French Chamber of Commerce in Singapore event, Social Media: The Trends and the Impact on Businesses, 16:00–19:00 at Tower Club. With speakers from Mondelez, MEC, Facebook and Google. via Digimind.

21 November - Our Social Times webinar, Comment exceller dans la gestion de votre Service Client Cross-Canal, 15:00 CET (GMT +1).

21 November (New York) - Socialbakers Engage NYC

21 November (New York) - SocialFlow/New York Public Library panel discussion, The Future of Social Media, 6:00–7:30 PM at the Science, Industry and Business Library.

26 November (London) - Artesian lunch event, Social Selling in the Technology Sector, 11:45 AM at Gaucho City.

27 November (Brussels) - Social CRM

8 December (Dallas) - IEEE ICDM Workshop on Mining Social Data at Work

12 December - Our Social Times webinar, 10 Ways to Measure Your Social Customer Service, 10:00 AM EST/3:00 PM GMT. With Jerome Pineau and Richard McCrossan.

5–6 March (New York) - Sentiment Analysis Symposium, "Human Analytics"

28–30 April (Miami) - Clarabridge C3

11–12 June (Amsterdam) - AMEC International Summit on Measurement

New Papers, 12 November 2013

Software Updates, 8 November 2013

Recently announced software updates:

  • uberVU
    Google Analytics Campaign tracking, Timeline widget, rename widgets in reports.

Upcoming Events, 8 November 2013

12 November - Our Social Times webinar, Is the Social Business Gold Rush Over, 11:00 AM EST/4:00 PM GMT. With Chris Heuer, Guy Stephens and Richard Hughes.

14 November - HootSuite webinar, Social Media Metrics in Government: Using GSA Guidelines, 2:00 PM EST (GMT -5). With Beverly Macy.

14 November - uberVU webinar, Facebook: From 2013’s Changes to Your 2014 Strategy, 2:00 PM EST (GMT -5).

19 November (Paris) - Sindup breakfast presentation, Pharmacovigilance 2.0:
Une autre façon de faire de la pharmacovigilance
, 9h–11h30 at Gare de Lyon.

21 November - Our Social Times webinar, Comment exceller dans la gestion de votre Service Client Cross-Canal, 15:00 CET (GMT +1).

21 November (New York) - Socialbakers Engage NYC

26 November (London) - Artesian lunch event, Social Selling in the Technology Sector, 11:45 AM at Gaucho City.

27 November (Brussels) - Social CRM

8 December (Dallas) - IEEE ICDM Workshop on Mining Social Data at Work

12 December - Our Social Times webinar, 10 Ways to Measure Your Social Customer Service, 10:00 AM EST/3:00 PM GMT. With Jerome Pineau and Richard McCrossan.

5–6 March (New York) - Sentiment Analysis Symposium, "Human Analytics"

28–30 April (Miami) - Clarabridge C3

11–12 June (Amsterdam) - AMEC International Summit on Measurement

Blogmeter social bullguardBlogMeter introduced Social Bullguard, a social media engagement platform with workflow management and reporting features for customer care applications.

Sprinklr announced that it has received $17.5 million in a series C round from existing investors Battery Ventures and Intel Capital. The company says the investment will support the global expansion of the business, and it announced the opening of a UK office.

New Papers, 5 November 2013

Recently released research and white papers:

Hottolink Announces IPO

Hottolink announced that it has been approved for listing on the Tokyo Stock Exchange. The stock will be listed in the TSE's Mothers section (high-growth startups) on December 9.

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