May 2013 Archives

May 30, 2013

Software Updates, 31 May 2013

Recently announced software updates: Echobot Newsroom module, user access management. Engagor Vimeo integration: monitoring, analytics, channel management. HootSuite Localized for Danish. iSentia BuzzNumbers :Pinterest coverage, additional alert options, SMS alert delivery, data tables in reports, historical processing for new topics....

May 28, 2013

Conversocial Raises $4.4 Million For Social Customer Service

Conversocial announced that it has received $4.4 million in a funding round led by Octopus Investments. The company plans to direct the investment toward product development, hiring, and building its North American presence. SMA: Conversocial Conversocial press release Octopus investments...

May 28, 2013

New Papers, 28 May 2013

Recently released research and white papers: Case Study: Waggener Edstrom, Brandwatch Teens, Social Media, and Privacy, Pew Internet & American Life Project Social Media & The Customer Experience, SDL...

May 23, 2013

SDL Tracks Customer Journeys Through Conversations in Social Media

SDL launched its Customer Commitment Framework, a set of performance metrics and an associated view of social media data focused on user experience. Based on models of three customer journeys—shopping, sharing, and advocacy—CCF analyzes conversations in social media that indicate...

May 23, 2013

Software Updates, 24 May 2013

Recently announced software updates: Brandwatch Facebook page and activity analysis. Datasift New Query Builder. Engagor SoundCloud integration: monitor profile activity, manage profiles. Gnip Foursquare coverage: full firehose of anonymized check-in data and filtered access through PowerTrack. Sprout Social Google+ page...

May 16, 2013

Software Updates, 17 May 2013

Recently announced software updates: FullContact Cached profile photos. Introhive Native app for Blackberry 10 platform. Itracks itracks Mobile: comment notifications. Oracle Oracle Social Relationship Management: 30 UI languages. Scup Major update: content performance metrics, Google Analytics integration, scheduled posting, segmentation...

May 14, 2013

Gavagai Takes Unspecified Investment

Gavagai announced that it has closed a new investment round, without revealing the details of the round. SMA: Gavagai press release...

May 14, 2013

New Papers, 14 May 2013

Recently released research and white papers: Case Study: Sky News Arabia, Brandwatch From Information to Insight: Transforming your strategic planning and decision-making with Voice of the Market (PDF), Onalytica Monitoramento e Métricas de Mídias Sociais: do estagiário ao CEO, Diego...

May 9, 2013

Software Updates, 10 May 2013

Recently announced software updates: Crimson Hexagon Live Stream: running post list, live map, hourly volume graph. Echobot Improved PDF export, undelete, password recovery, manual source addition. Odimax Google+ integration. Shoutlet LinkedIn Company Page management. Simplify360 Google+ coverage. Traackr Influencer Network...

May 6, 2013

IMS Health Acquires Semantelli

IMS Health announced the acquisition of Semantelli, a social media analysis company specializing in health-related businesses. SMA's acquisitions scorecard press release...

May 2, 2013

Software Updates, 3 May 2013

Recently announced software updates: Buzzcapture Radio and TV monitoring. MutualMind Language and location filters in topic setup. Synthesio New report builder with PDF/PowerPoint export. Viralheat Social login (via Facebook, Twitter, LinkedIn, Google+), Explore (real-time search of Twitter, Facebook, Google+)....