March 2013 Archives

PeopleBrowsr launched Kred for Brands, a platform for identifying and analyzing influencers and their interests.

Software Updates, 29 March 2013

Recently announced software updates:

  • ASOMO
    Reports UI with responsive design.

  • Dachis Group
    Advocate segment analytics, advocate content optimization, Likely and Potential Impressions, segment generated impressions by owned and earned media, attribute impressions by constituent group, downstream attribution (Employee Insight), competitors’ owned content (Social Performance Monitor), annotated search results.

  • Engagor
    Tripadvisor, Mixcloud integration, YouTube integration.

  • Klout
    Bing, Instagram integration. Instagram activity factored into Klout scores. Bing search activity to be included.

Upcoming Events, 29 March 2013

4 April (Brisbane) - Social Media in Times of Crisis

4 April - BrandChats webinar, Strategies in addressing buzz in Social Media, 1:00 PM EDT (GMT -4). With Karl Goldfield.

9 April (London) - Web Liquid Group seminar, The Pillars of Social Media, Part1: Making the case for Customer Service, 09:30–12:30 at Campus London.

10 April (Utrecht) - Digimind/Indicium International seminar, Practical Insights and Foresights towards Early Warnings of Change, 13:00–18:30 at Hotel Houten.

10 April - CMO Council webinar, Advancing Analytics: How Social is Your Data? 2:00 PM EDT (GMT -4). With Steven Schreibman and Julie Kehoe.

11 April - BrandChats webinar, Making Customers Love You: The Real Secret to Delivering a Legendary Customer Experience, 1:00 PM EDT (GMT -4). With Jeb Blount.

25–26 April (San Francisco) - Social Media & Web Analytics Innovation

4 May (Durham, NC) - AnalyticsCamp

8 May (New York) - Sentiment Analysis Symposium

14–16 May (San Francisco) - The Future of Consumer Intelligence

22–23 May (Paris) - Social CRM 2013

6–7 June (Boulder, CO) - Gnip Big Boulder 2013

21–22 June (Essen, Germany) - MonitoringCamp

8–11 July (Boston) - ICWSM

Onalytica introduced Onalytica IRM (Influencer Relationship Management). The new service provides features for identifying and profiling influencers, noticing opportunities to engage with influencers, manage workflow, and measure results of influencer engagement programs.

The company directory at Social Media Analysis is the most complete reference to the technology companies that work with social media data. Since its launch in November 2011, this global industry resource has grown from 293 to 413 entries, with a company profile, social network links, and a news archive for each company. For 2013, the directory is being updated with new features to make it even more useful:

  • Industry intelligence feed
    SMA's news section covers company announcements, product updates, research, and events, but additions to the directory have hidden in the background. A new directory update feed promotes industry awareness with current information on additions and updates in the directory.

  • More social network links
    Profiles in SMA's directory have always included links to the companies' Twitter, Facebook, and LinkedIn pages. Now, the entries also include links to their Google+ and SlideShare pages.

  • More descriptions
    Every company in the directory is offered the opportunity to write their own "in their own words" company description, but some didn't respond to the invitation. As each entry is updated with the new social network links, missing descriptions are being filled in from other sources.

  • Directory link icons
    New SMA posts link to company profiles with an information icon as a reminder of the background information and news archive available in the directory. With its archive of more than four years of news posts, SMA is an easy-to-navigate history of what companies in this industry have done, and the directory entries are the easiest path to that history.
Nobody can remember what 400+ companies are doing, but SMA's directory of companies in social media analysis can. How many have you looked into?

Trendiction launched Talkwalker Alerts, a free service that delivers results via email or RSS. The new service is positioned as a replacement for Google Alerts and can import alert configurations from Google's service.

MediaMiser announced MediaMiser SNAP and MediaMiser TEAM. The lower-cost versions of their media monitoring and analysis platform are positioned for individuals and small teams in small and medium businesses and agencies, non-profits, and associations.

New Papers, 26 March 2013

Software Updates, 22 March 2013

Recently announced software updates:

  • Blogmeter
    Facebook fan location by country, Twitter Engagement Map (profile scoring by followers and mentions).

  • Buzzcapture
    PeerReach integration.

  • Netvibes
    Rebuilt on new version of core API.

  • Recorded Future
    Custom entity lists, rebalanced search results.

  • Simply Measured
    UI, one-time reports.

  • Telligent
    Inline and pop-up notifications.

Upcoming Events, 22 March 2013

25–26 March (São Paulo) - Insight Innovation Exchange

26–27 March (London) - Social Media Measurement & Monitoring

27 March - Vocus webinar, Converged Media: Paid, Owned, and Earned, 2:00 PM EDT (GMT -4). With Jeremiah Owyang.

28 March - BrandChats webinar, Using Social Media to Attract and Hire Top Talent, 1:00 PM EDT (GMT -4). With Stacy Zapar.

28 March - SocialChorus/Viralheat webinar, Power Your Advocates to Deliver Millions of Social Endorsements to Improve Sentiment & ROI, 1:00 PM EDT (GMT -4).

4 April (Brisbane) - Social Media in Times of Crisis

4 April - BrandChats webinar, Strategies in addressing buzz in Social Media, 1:00 PM EDT (GMT -4). With Karl Goldfield.

10 April (Utrecht) - Digimind/Indicium International seminar, Practical Insights and Foresights towards Early Warnings of Change, 13:00–18:30 at Hotel Houten.

11 April - BrandChats webinar, Making Customers Love You: The Real Secret to Delivering a Legendary Customer Experience, 1:00 PM EDT (GMT -4). With Jeb Blount.

25–26 April (San Francisco) - Social Media & Web Analytics Innovation

4 May (Durham, NC) - AnalyticsCamp

8 May (New York) - Sentiment Analysis Symposium

14–16 May (San Francisco) - The Future of Consumer Intelligence

22–23 May (Paris) - Social CRM 2013

6–7 June (Boulder, CO) - Gnip Big Boulder 2013

21–22 June (Essen, Germany) - MonitoringCamp

8–11 July (Boston) - ICWSM

Klout for BusinessKlout introduced Klout for Business, which launches with analytics and a dashboard for understanding online influencers and engagement with them. The company plans to develop the tool into a management platform for influencer engagement.

Dachis Group announced that it has received $7.5 million in a third funding round led by founding investor Austin Ventures. The company says that it will apply the investment toward development and delivery of its social analytics platform.

The new round adds to $80 million invested in two previous rounds, both also led by Austin Ventures.

Microsoft (NASDAQ: MSFT) announced that it has acquired Netbreeze , a Zurich-based social media analysis company with native processing of 28 different languages. Microsoft plans to integrate the Netbreeze technology into Microsoft Dynamics CRM to support marketing, sales, and service functions.

New Papers, 19 March 2013

Recently released research and white papers:

Software Updates, 15 March 2013

Recently announced software updates:

  • Attensity
    Respond 6.0: New UI, performance improvements, auto-categorization, supervisory reporting and monitoring, new integration options including Jive forums and Salesforce.com.

  • Brandwatch
    Twitter Insights: content ranking by per-tweet metrics, top hashtags, most-mentioned tweeters, top emoticons.

  • BuzzNumbers
    Historical search, improved map view, word clouds.

  • Engagor
    Social CRM features, CRM integration.

  • HootSuite
    Snapshot: LinkedIn analytics and targeting.

  • OpenAmplify
    API 3.0: Topic Descriptions, "It" antecedent resolution, other performance improvements.

  • Revinate
    Instagram coverage.

  • Visible
    Impact Summary (topic summary/trend report), improved reporting, user management, single sign-on (SSO) support, role-based access controls, customizable engagement workflow, Russian-language sentiment analysis.

Upcoming Events, 15 March 2013

19–20 March (Washington, DC) - PR Measurement Summit

19 March - (Long Beach, CA) - Clarabridge event, "Customer Experience Rocks” Road Show, 8:30–11:00 AM at the Long Beach Marriott.

19 March - Attensity webinar, Introducing Respond 6, 2:00 PM EDT (GMT -4).

20 March - Vocus webinar, Intro to Social Media Measurement, 2:00 PM EDT (GMT -4). With Adam Singer.

21 March - BrandChats webinar, How the Best Companies are Increasing their Revenue by Analyzing, Socializing and Mobilizing their Communities, 1:00 PM EDT (GMT -4). With Mark Fidelman.

21 March - Recorded Future/Sourcemap webinar, Web Intelligence for Securing the Supply Chain, 1:00 PM EDT (GMT-4).

21 March - Trackur webinar, Monitoring, Managing and Maintaining Your Company’s Online Reputation, 2:00 PM EDT (GMT -4).

25–26 March (São Paulo) - Insight Innovation Exchange

26–27 March (London) - Social Media Measurement & Monitoring

27 March - Vocus webinar, Converged Media: Paid, Owned, and Earned, 2:00 PM EDT (GMT -4). With Jeremiah Owyang.

28 March - BrandChats webinar, Using Social Media to Attract and Hire Top Talent, 1:00 PM EDT (GMT -4). With Stacy Zapar.

4 April - BrandChats webinar, Strategies in addressing buzz in Social Media, 1:00 PM EDT (GMT -4). With Karl Goldfield.

10 April (Utrecht) - Digimind/Indicium International seminar, Practical Insights and Foresights towards Early Warnings of Change, 13:00–18:30 at Hotel Houten.

11 April - BrandChats webinar, Making Customers Love You: The Real Secret to Delivering a Legendary Customer Experience, 1:00 PM EDT (GMT -4). With Jeb Blount.

25–26 April (San Francisco) - Social Media & Web Analytics Innovation

4 May (Durham, NC) - AnalyticsCamp

8 May (New York) - Sentiment Analysis Symposium

14–16 May (San Francisco) - The Future of Consumer Intelligence

22–23 May (Paris) - Social CRM 2013

6–7 June (Boulder, CO) - Gnip Big Boulder 2013

21–22 June (Essen, Germany) - MonitoringCamp

8–11 July (Boston) - ICWSM

New Papers, 12 March 2013

Software Updates, 8 March 2013

Recently announced software updates:

  • Adobe
    Adobe Social 3.0: new UI, new workflow, content calendar, mobile apps.

  • Brandwatch
    New impact score.

  • Curalate
    Instagram integration.

  • Meltwater
    Meltwater Buzz 3.0: New UI, community analytics, analytics upgrade.

  • Mention
    Internal search engine, AND operator.

  • Nitrogram
    UI, community analytics, inline engagement, galleries, manage multiple accounts.

  • ReviewPro
    ZDirect survey engine integration.

  • Thismoment
    Manage Google+ pages, edit terms and conditions, upgraded security features.

  • Traackr
    Major update: new UI, Instant Influencer Search, inline content, Twitter integration.

  • Union Metrics
    TweetReach Tracker 2.0: new UI.

Upcoming Events, 8 March 2013

13 March - BrandProtect webinar, Review of current FDIC Mobile Applications Guidance and Pending FFIEC Social Media Guidance, 1:00 PM EDT (GMT -4).

13 March - All Analytics webinar, Social Media & the Analytics Opportunity, 2:00 PM EDT (GMT -4). With Frank Cotignola.

14 March - Our Social Times webinar, Social Media Measurement and Monitoring, 4:00 PM GMT. With Katie Delahaye Paine.

14 March - BrandChats webinar, 7 Ways to Turn LinkedIn into a Lead Generation Machine, 1:00 PM EDT (GMT -4). With Viveka von Rosen.

19–20 March (Washington, DC) - PR Measurement Summit

19 March - (Long Beach, CA) - Clarabridge event, "Customer Experience Rocks” Road Show, 8:30–11:00 AM at the Long Beach Marriott.

19 March - Attensity webinar, Introducing Respond 6, 2:00 PM EDT (GMT -4).

20 March - Vocus webinar, Intro to Social Media Measurement, 2:00 PM EDT (GMT -4). With Adam Singer.

21 March - BrandChats webinar, How the Best Companies are Increasing their Revenue by Analyzing, Socializing and Mobilizing their Communities, 1:00 PM EDT (GMT -4). With Mark Fidelman.

21 March - Trackur webinar, Monitoring, Managing and Maintaining Your Company’s Online Reputation, 2:00 PM EDT (GMT -4).

25–26 March (São Paulo) - Insight Innovation Exchange

26–27 March (London) - Social Media Measurement & Monitoring

27 March - Vocus webinar, Converged Media: Paid, Owned, and Earned, 2:00 PM EDT (GMT -4). With Jeremiah Owyang.

28 March - BrandChats webinar, Using Social Media to Attract and Hire Top Talent, 1:00 PM EDT (GMT -4). With Stacy Zapar.

4 April - BrandChats webinar, Strategies in addressing buzz in Social Media, 1:00 PM EDT (GMT -4). With Karl Goldfield.

10 April (Utrecht) - Digimind/Indicium International seminar, Practical Insights and Foresights towards Early Warnings of Change, 13:00–18:30 at Hotel Houten.

11 April - BrandChats webinar, Making Customers Love You: The Real Secret to Delivering a Legendary Customer Experience, 1:00 PM EDT (GMT -4). With Jeb Blount.

25–26 April (San Francisco) - Social Media & Web Analytics Innovation

4 May (Durham, NC) - AnalyticsCamp

8 May (New York) - Sentiment Analysis Symposium

14–16 May (San Francisco) - The Future of Consumer Intelligence

22–23 May (Paris) - Social CRM 2013

6–7 June (Boulder, CO) - Gnip Big Boulder 2013

21–22 June (Essen, Germany) - MonitoringCamp

8–11 July (Boston) - ICWSM

Oracle announced Oracle Social Relationship Management, an integrated suite that incorporates the products acquired in Vitrue, Collective Intellect, and Involver. The company says the new suite also integrates with its other applications, including Oracle Eloqua, Oracle RightNow Cloud Service, Oracle Fusion CRM and Oracle CRM.

New Papers, 5 March 2013

Recently released research and white papers:

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