October 2012 Archives

New Papers, 30 October 2012

Recently released research and white papers:

Software Updates, 26 October 2012

Recently announced software updates:

  • iMente
    Results grouping.

  • InsideView
    Social Key (consolidated profile/social activity view).

  • Quantum Leap
    Buzz 2.0: Facebook coverage, automatic software updates.

  • Scup
    New filtering options, additional languages, email addresses in export files.

Upcoming Events, 26 October 2012

26 October (Paris) - Reputation Day, 09:00–17:30 at Hotel Lutetia.

29 October (San Francisco) - Unconference, NLP, Text Analytics, and Semantic Technologies, 9:00 AM–12:00 PM at The Bar Association of San Francisco.

30 October (San Francisco) - Sentiment Analysis Symposium

30 October - ReviewPro webinar, Reputation Drives Revenue: How Traveler Reviews Affect Hotel Pricing Power, 12:00 PM EDT (GMT -4).

31 October - Attensity webinar, Delighting Your Customers Through Twitter Customer Service, 2:00 PM EDT (GMT -4).

31 October - Spredfast webinar, Increasing and Cultivating Social Brand Engagement, 2:00 PM EDT (GMT -4).

7 November - Webtrends webinar, How to Measure the Business Value of Social Media, 12:00 noon EDT (GMT -4). With John Lovett.

7 November - NetBase webinar, Social Intelligence, 2:00 PM EDT (GMT -4). With Jason Falls.

7 November - HootSuite webinar, The Business of Social, 2:00 PM EDT (GMT -4).

7 November - Spredfast webinar, Building Social Community and Increasing Loyalty, 2:00 OM EDT (GMT -4).

8 November (Seattle) - Clarabridge event, Customer Experience Rocks, 8:30–11:00 AM at the Edgewater Hotel.

14 November - Sysomos webinar, Twitter Stories, 1:00 PM EST (GMT -5).

14 November - Spredfast webinar, Measuring the Impact of Social Engagement, 2:00 PM EST (GMT -5).

29 November (Paris) - The Social Customer

12 December - Sysomos webinar, Using Social Media Data to Tell a Story, 1:00 PM EST (GMT -5).

New Papers, 23 October 2012

Salesforce Expands Insights Options

Salesforce announced the addition of 13 partners to Salesforce Marketing Cloud Social Insights (formerly Radian6 Insights): Bitext, Caterva, EpiAnalytics, Kanjoya Crane, Kred, LeadSift, Lexalytics, LinguaSys, Metavana, RapLeaf, Soshio, The SelfService Company, and TrendSpottr.

Software Updates, 19 October 2012

Recently announced software updates:

  • SocialAppsHQ
    Workflow inbox.

  • Topsy
    Topsy Pro Analytics: alerts, enhanced Geo-inference.

Upcoming Events, 19 October 2012

24 October - NetBase webinar, Know Your POE: Measuring Paid,
Owned & Earned Social Media
, 2:00 PM EDT (GMT -4). With Susan Etlinger and Rebecca Lieb.

25 October (London) - Social Media Marketing

25 October - DataSift webinar, Targeting prospects with organized, enriched social data, 12:00 PM EDT (GMT -4).

25 October - Crimson Hexagon webinar, Using Social Media to Reveal Consumer Shopping Expectations, 2:00 PM EDT (GMT -4).

25 October - Cision webinar, Discovering Influence: Identifying the Top Contacts in Your Community, 2:00 PM EDT (GMT -4).

26 October (Paris) - Reputation Day, 09:00–17:30 at Hotel Lutetia.

29 October (San Francisco) - Unconference, NLP, Text Analytics, and Semantic Technologies, 9:00 AM–12:00 PM at The Bar Association of San Francisco.

30 October (San Francisco) - Sentiment Analysis Symposium

31 October - Attensity webinar, Delighting Your Customers Through Twitter Customer Service, 2:00 PM EDT (GMT -4).

7 November - Webtrends webinar, How to Measure the Business Value of Social Media, 12:00 noon EDT (GMT -4). With John Lovett.

7 November - NetBase webinar, Social Intelligence, 2:00 PM EDT (GMT -4). With Jason Falls.

14 November - Sysomos webinar, Twitter Stories, 1:00 PM EST (GMT -5).

29 November (Paris) - The Social Customer

12 December - Sysomos webinar, Using Social Media Data to Tell a Story, 1:00 PM EST (GMT -5).

Internet Media Labs introduced oneQube (previously known as Chirpaloo), a tool for profiling Twitter followers and managing interactions with them. The product is currently in beta.

Simplify360 announced a new investment from Amvensys Capital Group, which the company plans to use to pursue new customers in the United States.

New Papers, 16 October 2012

Software Updates, 12 October 2012

Recently announced software updates:

  • Aceita
    Excluded items view.

  • BuzzNumbers
    Volume estimates for search terms, updated report templates.

  • Spredfast
    LinkedIn company pages and targeted status updates.

  • Sysomos
    Heartbeat: Facebook, Twitter engagement updates; Facebook Insights data, private messages, Top Posts report, Tweet images.

  • Thismoment
    DEC4: UI, Facebook Insights, account management, workflow.

  • Visible
    Klout integration; improved search, sorting, and drill-down; new chart widgets; bulk actions; posting process.

Upcoming Events, 12 October 2012

16 October - HootSuite/Webtrends webinar, Scaling Social: Actionable Data For Every Department, 2:00 PM EDT (GMT -4).

17 October - NetBase webinar, Social Media Analytics, 2:00 PM EDT (GMT -4). With Susan Etlinger.

17 October - Attensity webinar, Unleashing the Power of Twitter Through Analytics, 2:00 PM EDT (GMT -4).

18 October - Salesforce webinar, Measuring What Matters in Social Media 2:00 PM EDT (GMT -4). With Eric Swayne.

25 October (London) - Social Media Marketing

25 October - Crimson Hexagon webinar, Using Social Media to Reveal Consumer Shopping Expectations, 2:00 PM EDT (GMT -4).

26 October (Paris) - Reputation Day, 09:00–17:30 at Hotel Lutetia.

30 October (San Francisco) - Sentiment Analysis Symposium

31 October - Attensity webinar, Delighting Your Customers Through Twitter Customer Service, 2:00 PM EDT (GMT -4).

7 November - NetBase webinar, Social Intelligence, 2:00 PM EDT (GMT -4). With Jason Falls.

14 November - Sysomos webinar, Twitter Stories, 1:00 PM EST (GMT -5).

29 November (Paris) - The Social Customer

12 December - Sysomos webinar, Using Social Media Data to Tell a Story, 1:00 PM EST (GMT -5).

Lithium Acquires Social Dynamx

Lithium Technologies announced that it has acquired Social Dynamx and combined the companies' social customer service capabilities into the new Lithium Social Web. The company plans to retain the Social Dynamx team and its Austin, Texas office.

"Lithium's acquisition of Social D completes our social customer experience platform," said Lithium President/CEO Rob Tarkoff.

New Papers, 9 October 2012

Recently released research and white papers:

At its OpenWorld conference last week, Oracle announced the expansion of its cloud-based services portfolio with seven new applications. The additions include Oracle Social Engagement and Monitoring, the rebranded listening platform from Collective Intellect, which Oracle acquired in June.

Capabilities from Oracle's other acquisitions in social media—Involver, RightNow, and Vitrue—are also represented in the expanded Oracle Cloud portfolio.

Little Bird launched its platform for identifying influencers on specific topics into private beta. The company also announced a $1 million round of funding, led by Mark Cuban and including Howard Lindzon’s Social Leverage, Wieden + Kennedy, Dharmesh Shah, Jay Baer, Henry Copeland, Jonathan Siegel, Matt Haughey and Blaine Cook.

The company, led by the accomplished tech writer Marshall Kirkpatrick, was originally known as Plexus Engine. Kirkpatrick will present Little Bird at the Portland Incubator Experiment (PIE) Demo Day today. The live video stream starts at 2:00 PM PDT (GMT -7).

Software Updates, 5 October 2012

Recently announced software updates:

  • eCairn
    Prebuilt list explorer.

  • Engagor
    UI.

  • HootSuite
    HootSuite Enterprise: Webtrends integration.

  • Recorded Future
    Recorded Future Live: annotation, additional historical data, expanded ontologies.

  • SocialAppsHQ
    Monitoring: search by location, widgets for websites, Google+ and Klout integration, improved topic analysis.

  • Syncapse
    Syncapse Platform 4.2: workflow and UI tweaks.

Upcoming Events, 5 October 2012

9 October (New York) - Clarabridge event, Customer Experience Rocks Road Show 2012, 8:30–10:30 AM at the Grand Hyatt at Grand Central Terminal.

10 October - Sysomos webinar, Benchmarking, 1:00 PM EDT (GMT -4).

17 October - NetBase webinar, Social Media Analytics, 2:00 PM EDT (GMT -4). With Susan Etlinger.

25 October (London) - Social Media Marketing

25 October - Crimson Hexagon webinar, Using Social Media to Reveal Consumer Shopping Expectations, 2:00 PM EDT (GMT -4).

30 October (San Francisco) - Sentiment Analysis Symposium

7 November - NetBase webinar, Social Intelligence, 2:00 PM EDT (GMT -4). With Jason Falls.

14 November - Sysomos webinar, Twitter Stories, 1:00 PM EST (GMT -5).

29 November (Paris) - The Social Customer

12 December - Sysomos webinar, Using Social Media Data to Tell a Story, 1:00 PM EST (GMT -5).

Union Metrics announced Union Metrics for Tumblr, the first analytics product for Tumblr. In the joint announcement, Tumblr also named Union Metrics, the developer of TweetReach, as their preferred analytics provider.

Tellagence screenshotTellagence revealed its plan to help marketers predict the spread of information through social networks, starting with Twitter. The company will present at the DEMO conference tomorrow morning.

New Papers, 2 October 2012

Recently released research and white papers:

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