Recently released research and white papers:
- Global Social Media Check-Up 2012, Burson-Marsteller
- Les Marques Retail et les Medias Sociaux (PDF), ebuzzing
- Social Media Monitoring Tools and Services 2012 ($), Ideya
- How to Develop Your Social Media Strategy, Radian6
- Global Review Index: Top Hotel Rankings in 7 Major UK Cities (PDF), ReviewPro
- Como iniciar uma operação de atendimento nas mídias sociais, Scup