Recently announced software updates:

• Brandwatch
  Random sampling within search results, travel site coverage.

• FullContact
  Name Similarity API.

• Gnip
  Retweet & sample operators.

• Lissly
  Twitter integration.

• Viralheat
  Viralheat 2.0: unified view of Twitter & Facebook updates, post to multiple accounts, in-dashboard engagement, analytics upgrades.
  

5 April - Networked Insights webinar, How to Use Social Data to Make Smarter Media Decisions, 1:00 PM EDT (GMT -4). With Elizabeth Shaw.

11 April - NetBase webinar, Social Media Analytics, 2:00 PM EDT (GMT -4). With Nathan Gilliatt.

17–18 April (San Francisco) - Social Media Analytics Summit (Save $300 with discount code NATHAN300)

20 April (Sao Paulo) - Call2Social

26 April (Frankfurt) - Social CRM 2012

27 April (London) - Insight 2.0: The Future of Social Media Analysis, 10:30–16:00 at Institute of Education.

2 May - NetBase webinar, Social Intelligence, 2:00 PM EDT (GMT -4). With Ray Wang.

8 May (New York) - Sentiment Analysis Symposium

10 May (Austin, TX) - Word of Mouth Crash Course

4–8 June (Dublin) - ICWSM 12

9–12 June (Dalian, China) - Sentiment Analysis for Asian Languages

13 June - NetBase webinar, Social Media Trends, 2:00 PM EDT (GMT -4). With Jeremiah Owyang.

Recently announced software updates:

• PeerIndex
  Sort group members by topical influence.

• Radian6
  iPhone app: UI, profiles, in-app alerts.
  

27 March (San Francisco) - BlogWell

29 March - Crimson Hexagon webinar, How You Can Analyze Social Media to Make Better Business Decisions, 1:00 PM EDT (GMT -4). With Jeff Zabin.

29 March - SNCR webinar, Marketing in the Digital Age: the Analytics Advantage, 2:30 PM EDT (GMT -4). With Francois Gossieaux and Mike Baker.

11 April - NetBase webinar, Social Media Analytics, 2:00 PM EDT (GMT -4). With Nathan Gilliatt.

17–18 April (San Francisco) - Social Media Analytics Summit (Save $300 with discount code NATHAN300)

20 April (Sao Paulo) - Call2Social

26 April (Frankfurt) - Social CRM 2012

27 April (London) - Insight 2.0: The Future of Social Media Analysis, 10:30–16:00 at Institute of Education.

2 May - NetBase webinar, Social Intelligence, 2:00 PM EDT (GMT -4). With Ray Wang.

8 May (New York) - Sentiment Analysis Symposium

10 May (Austin, TX) - Word of Mouth Crash Course

4–8 June (Dublin) - ICWSM 12

9–12 June (Dalian, China) - Sentiment Analysis for Asian Languages

13 June - NetBase webinar, Social Media Trends, 2:00 PM EDT (GMT -4). With Jeremiah Owyang.

Mention launched its social media monitoring platform. The service, which is available with a web interface or desktop application, is free for up to 200 mentions per month.

• SMA: Mention
  
• blog post

Recently released research and white papers:

• Prepare to Respond: A Guide to Customer Service on Social Media, Brandwatch

• GreenBook Research Industry Trends, Spring 2012

• Guide to Influence Measurement Tools, Modern Media ($)

• Measuring Social Customer Service in the Contact Center, Telus

• Haut- & Haarpflegemittel im Social Web: Offline-Werbung hinkt hinterher (PDF), Webbosaurus

Brandwatch announced that it has received $6 million in a new investment round led by Nauta Capital, with participation by current investor Gorkana Group.

• SMA: Brandwatch
• press release
• blog post

Recently announced software updates:

• Alerti
  Source selection for alerts.

• mBLAST
  mPACT Pro: search setup, competitors setup, keyword suggestion, optional source limits, results grouping, UI, new URLs.

• Moreover
  Newsdesk: group dashboards, commenting, URLs in exported data.

• Netvibes
  Netvibes Premium 1.3: report builder, data and graphics export.

• PeerIndex
  APIs: JSONP support.

• Scup
  Keyboard navigation.

21 March (Bristol) - Churnbar seminar, Why Monitor Social Media, 4:00–6:00 PM at Colston Office Centre.

21 March - Attensity webinar, Social Analytics for the Insurance Industry, 2:00 PM EDT (GMT -4).

22 March - KANA webinar, Beyond Social Media Monitoring: How Leading Brands are Capitalizing on the Voice of the Customer, 2:00 PM EDT (GMT -4). With Jeff Zabin.

27 March (San Francisco) - BlogWell

29 March - Crimson Hexagon webinar, How You Can Analyze Social Media to Make Better Business Decisions, 1:00 PM EDT (GMT -4). With Jeff Zabin.

11 April - NetBase webinar, Social Media Analytics, 2:00 PM EDT (GMT -4). With Nathan Gilliatt.

17–18 April (San Francisco) - Social Media Analytics Summit (Save $300 with discount code NATHAN300)

20 April (Sao Paulo) - Call2Social

26 April (Frankfurt) - Social CRM 2012

2 May - NetBase webinar, Social Intelligence, 2:00 PM EDT (GMT -4). With Ray Wang.

8 May (New York) - Sentiment Analysis Symposium

10 May (Austin, TX) - Word of Mouth Crash Course

4–8 June (Dublin) - ICWSM 12

9–12 June (Dalian, China) - Sentiment Analysis for Asian Languages

13 June - NetBase webinar, Social Media Trends, 2:00 PM EDT (GMT -4). With Jeremiah Owyang.

Recently released research and white papers:

• Informe NaturalOpinions de sentimiento de mercado para el sector telcos en Redes Sociales (PDF), Bitext

• A Five-Step Plan for Running Customer-to-Business (C2B), NetBase

• 2011 Social Media in Industry Survey, Semplice Research

• Questions d’entreprise sur l’e-réputation, Sindup

Cierzo Development announced that SMMART Social CRM has completed beta testing and is now generally available. More than 1,000 pre-registered companies will receive invitations to the Spanish-language platform.

• SMA: SMMART
  
• blog post

NetBase announced the addition of features to support monitoring applications on the company's Enterprise Social Intelligence Platform. The user-customizable dashboards include prebuilt templates for common uses of social media monitoring. The new features are in limited release now, with general availability expected by the end of the month.

NetBase has also added language support for Spanish, French, German and Portuguese.

• SMA: NetBase
  
• press release

Recently announced software updates:

• AlchemyAPI
  Author extraction.

• BrandsEye
  New Android app, filter status persistence.

• Brandwatch
  Topics visualization, top authors.

• Cision
  Influencer Search.

• Clarabridge
  Enterprise 5.0: collaboration module; root cause analysis; event & theme detection; German, Russion and Chinese language support; satisfaction scoring; connector framework and APIs; alerts; UI.

• FullContact
  Name Parser API.

• Livebuzz
  Email alerts, annotations.

• mBLAST
  mPACT API.

• Socialmetrix
  Tagging.

• Sysomos
  Heartbeat: Google Analytics integration.
  

14 March (Chicago) - Genpact event, Listening and Networking: A Perfect Pairing, 6:00 PM at Vertigo Sky Lounge. With Debjani Deb.

21 March (Bristol) - Churnbar seminar, Why Monitor Social Media, 4:00–6:00 PM at Colston Office Centre.

21 March - Attensity webinar, Social Analytics for the Insurance Industry, 2:00 PM EDT (GMT -4).

27 March (San Francisco) - BlogWell

29 March - Crimson Hexagon webinar, How You Can Analyze Social Media to Make Better Business Decisions, 1:00 PM EDT (GMT -4). With Jeff Zabin.

11 April - NetBase webinar, Social Media Analytics, 2:00 PM EDT (GMT -4). With Nathan Gilliatt.

17–18 April (San Francisco) - Social Media Analytics Summit (Save $300 with discount code NATHAN300)

20 April (Sao Paulo) - Call2Social

26 April (Frankfurt) - Social CRM 2012

2 May - NetBase webinar, Social Intelligence, 2:00 PM EDT (GMT -4). With Ray Wang.

8 May (New York) - Sentiment Analysis Symposium

10 May (Austin, TX) - Word of Mouth Crash Course

4–8 June (Dublin) - ICWSM 12

9–12 June (Dalian, China) - Sentiment Analysis for Asian Languages

Thomson Reuters announced the addition on sentiment analysis on social media sources to Thomson Reuters News Analytics, its machine-readable news service for financial markets. Social media data for the service is provided by Moreover Technologies.

• SMA: Thomson Reuters
  
• press release
  
• blog post

Connotate announced that it has acquired Fetch Technologies.

• SMA's acquisitions scorecard
  
• SMA: Connotate
  
• press release

Recently released research and white papers:

• Voice of the Customer Analysis: Focus on Banking Industry, Attensity

• Uncovering the Gems: Market Research with Social Media Monitoring, Brandwatch

• Crisis Management in the Microblog Era, CIC and Ogilvy PR
  

Recently announced software updates:

• Gnip
  Disqus API.

• HootSuite
  Portuguese UI, Orkut integration (soon).

• Polecat
  MeaningMine: simple query; auto-translation and analysis of non-English content; Twitter, Facebook, and YouTube coverage; UI.

• Sprout Social
  iPhone app: RSS reader, task tracking and assignment across groups, public conversations in tasks, swipe to archive, team sent messages in the inbox.
  

27 March (San Francisco) - BlogWell

11 April - NetBase webinar, Social Media Analytics, 2:00 PM EDT (GMT -4). With Nathan Gilliatt.

17–18 April (San Francisco) - Social Media Analytics Summit (Save $300 with discount code NATHAN300)

26 April (Frankfurt) - Social CRM 2012

2 May - NetBase webinar, Social Intelligence, 2:00 PM EDT (GMT -4). With Ray Wang.

8 May (New York) - Sentiment Analysis Symposium

10 May (Austin, TX) - Word of Mouth Crash Course

4–8 June (Dublin) - ICWSM 12

9–12 June (Dalian, China) - Sentiment Analysis for Asian Languages